Bakery Shift Lead - Customer Experience & Operations

Carlo's Bakery Port Authority; New York (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Carlos Bakery is seeking a Shift Lead to ensure a positive customer experience and lead by example on a fast-paced bakery floor in New York. You will oversee service, maintain product quality, and enforce standards across all stations from hosting to coffee service.

The role requires a high-energy, professional individual capable of working 8+ hour shifts, flexible hours, and weekend/holiday coverage. Join a team focused on courtesy, efficiency, and customer satisfaction.

Qualifications

• Experience in a customer focused work environment is required.
• Food service and hospitality experience is preferred.
• High school diploma or equivalent is required.
• Experience working in a busy environment.
• High energy and engaging personality.
• Professional demeanor.
• Ability to work on your feet for >8 hours.
• Ability to work flexible hours including weekends and holidays (required).

Responsibilities

• Arrive to work promptly and in full uniform on your scheduled shift.
• Greet customers and ensure they are being taken care of according to company standards.
• Ability to resolve customer issues quickly and efficiently.
• Ensure store looks presentable, clean and set up according to company standards.
• Check freshness and rotate products; remove out-of-date items.
• Fill HACCP logs daily on time.
• Process P.O.’s in a timely manner.
• Be knowledgeable about product list and explain to customers and co-workers.
• Package, weigh, and price baked goods & merchandise according to standards.
• Be an expert at all stations for service (hosting, selling, boxing, coffee service, etc.).
• Follow dress code (hair tied back with hairnet).
• Follow cash handling procedures using POS.
• Adhere to health and sanitation procedures and safe work practices.
• Stock shelves and displays, front-facing and up to standards.
• Maintain back stock and daily operational stock.
• Answer calls with good etiquette and transfer to appropriate department.
• Operate and sanitize bakery equipment safely.
• Clean workspace at end of shift and during slow storefronts.
• Maintain communication with supervisors and coworkers about issues or specials.
• Perform inventory management using inventory system.
• Perform in-store walkthroughs and internal audits.
• Train new hires on responsibilities, policies, and best practices.

Skills

Customer service

Team player

Cash handling

Professional demeanor

Education

High School Diploma

Job description

Carlos Bakery is seeking a Shift Lead to ensure a positive customer experience and lead by example on a fast-paced bakery floor in New York. You will oversee service, maintain product quality, and enforce standards across all stations from hosting to coffee service.

The role requires a high-energy, professional individual capable of working 8+ hour shifts, flexible hours, and weekend/holiday coverage. Join a team focused on courtesy, efficiency, and customer satisfaction.