Bakery Shift Supervisor - Lead Team & Customer Service

Carlo's Bakery Hoboken; Hoboken (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity to grow

Friendly work environment

Hands-on baking experience

Employee discounts

Job summary

Carlo's Bakery Hoboken is seeking a supervisory leader to oversee day-to-day bakery operations, elevate customer service, and drive sales in a fast-paced setting. You will supervise staff, ensure food safety, and uphold product standards across all shifts.

The role requires energy, strong communication, and the ability to motivate teams while managing busy operations and weekend hours. This full-time position offers growth within a renowned brand and a customer-focused culture.

Qualifications

• Experience in customer-focused work environment is required.
• 2+ years of Kitchen & Food service and hospitality experience is preferred.
• High school diploma or equivalent is required.
• Experience working in a busy environment.
• Excellent communication skills, both verbal and written.
• Ability to lead, motivate, and build efficient teams.
• Ability to work flexible hours, including weekends and holidays (according to customer demand)

Responsibilities

• Make sure customers receive exceptional customer service at all times.
• Make sure our baked goods are baked and decorated according to Carlo’s Bakery product standards.
• Ensure operations are in accordance with food safety and sanitation standards.
• Oversee opening and closing procedures and processes (opening/closing shifts).
• Ensure team members greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
• Supervise, train and develop team members in accordance with company policies and procedures.
• Evaluate storefront conditions and operations to determine strengths and areas for improvement.
• Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained.
• Take lead and guide staff on product questions and offer assistance in finding or suggesting product selection to customers

Skills

Customer service

Team leadership

Communication skills

Experience in supervision

Busy environment

High energy

Professional demeanor

Flexible hours

Education

High school diploma or equivalent

Job description

Carlo's Bakery Hoboken is seeking a supervisory leader to oversee day-to-day bakery operations, elevate customer service, and drive sales in a fast-paced setting. You will supervise staff, ensure food safety, and uphold product standards across all shifts.

The role requires energy, strong communication, and the ability to motivate teams while managing busy operations and weekend hours. This full-time position offers growth within a renowned brand and a customer-focused culture.