Bakery Ops Lead — Grow Your Career & Lead a Great Team

Insomnia Cookies, LLC; West Hollywood (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount (free cookies)

Growth opportunities

Job summary

Insomnia Cookies is hiring an Assistant Bakery Operations Manager (ABOM) to join our bakery leadership team. You’ll work with the Bakery Operations Manager to build a focused, well-trained team, deliver exceptional guest experiences, and keep the bakery running at its best.

You’ll coach Shift Leaders and Cookie Crew, help with staffing, scheduling, inventory, and training, and step in to lead when the BOM is away. This role develops leadership skills toward running a bakery.

Qualifications

• 1+ year of leadership experience in retail, restaurant, hospitality, or another customer-focused environment.
• Experience coaching, motivating, and developing hourly team members.
• Strong communication, organization, and problem-solving skills.
• Willingness to jump into bakery roles as needed.
• Must be 18 years of age or older; able to obtain food safety certifications.

Responsibilities

• Lead day-to-day bakery operations with BOM to deliver an exceptional guest experience.
• Lead the bakery independently when the BOM is away, keeping the team focused and operations running smoothly.
• Coach, motivate, and develop Shift Leaders and Cookie Crew members through real-time feedback, recognition, and support.
• Support recruiting, interviewing, onboarding, and training to build a strong, fully staffed team.
• Help create schedules and manage labor to meet the needs of the bakery and the business.
• Support ordering, inventory management, product rotation, and shrink control.
• Maintain high standards for product quality, food safety, cleanliness, speed of service, and overall bakery execution.
• Complete required operational and administrative tasks accurately and on time.
• Identify opportunities to improve bakery performance and partner with your BOM and Area leadership to put solutions into action.
• Help create a culture where team members know what’s expected, feel supported, and are accountable for delivering their best.
• Jump in wherever needed—from serving guests and baking cookies to supporting the team during our busiest hours.

Skills

Leadership experience

Coaching & development

Communication skills

Organizational skills

Problem-solving

Hands-on leadership

Job description

Insomnia Cookies is hiring an Assistant Bakery Operations Manager (ABOM) to join our bakery leadership team. You’ll work with the Bakery Operations Manager to build a focused, well-trained team, deliver exceptional guest experiences, and keep the bakery running at its best.

You’ll coach Shift Leaders and Cookie Crew, help with staffing, scheduling, inventory, and training, and step in to lead when the BOM is away. This role develops leadership skills toward running a bakery.