Bakery Operations Lead: Path to Head of Bakery

Insomnia Cookies; Salisbury (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligibility

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid vacation

Wellness days

Career development

Free cookies

Team culture

Job summary

Insomnia Cookies seeks an Assistant Bakery Operations Manager (ABOM) in Salisbury, MD to lead bakery operations, develop future BOMs, and own day-to-day tasks with urgency, accuracy, and accountability.

The ABOM will blend hands-on operations with talent development and administrative ownership, acting as an extension of the BOM and stepping in for bakery ownership when needed. This role supports scheduling, quality, safety, training, and continuous improvement at the Salisbury store.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast‑paced, high‑volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
• Support ordering, inventory accuracy, and shrink control
• Assist in schedule creation and labor execution to meet operational targets
• Support recruiting, interviewing, onboarding, and training of new staff
• Deliver consistent coaching and real-time performance feedback
• Hold team members accountable to standards while reinforcing a growth mindset culture
• Ensure onboarding and training programs are executed to company standards
• Manage bakery operations independently in the absence of the BOM
• Model urgency, accountability, and operational discipline
• Partner with BOM and Area leadership to identify operational gaps and implement solutions
• Maintain continuity of operations during leadership transitions or staffing shortages
• Other duties as assigned
• Able to independently execute all BOM-level administrative and operational tasks
• Bakery is fully staffed, trained, and operating at high standards
• Strong culture of accountability and consistency
• Acts as a reliable operational leader during any coverage scenario
• Demonstrates clear readiness and upward mobility toward a BOM role

Skills

Leadership

Operational discipline

Coaching

Communication

Problem-solving

Fast-paced environment

Job description

Insomnia Cookies seeks an Assistant Bakery Operations Manager (ABOM) in Salisbury, MD to lead bakery operations, develop future BOMs, and own day-to-day tasks with urgency, accuracy, and accountability.

The ABOM will blend hands-on operations with talent development and administrative ownership, acting as an extension of the BOM and stepping in for bakery ownership when needed. This role supports scheduling, quality, safety, training, and continuous improvement at the Salisbury store.