Bakery Ops Lead — Path to BOM, Hands-on & Coaching

Insomnia Cookies; College Park (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus eligibility

Insurance

Paid time off

Career development

Free cookies

Team culture

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager (ABOM) in College Park, MD to lead daily bakery operations and develop the next generation of Bakery Operations Managers. The role blends hands-on operations with talent development and administrative ownership, acting as an extension of the BOM and stepping into full ownership when needed.

The ABOM will independently execute core bakery tasks, coach hourly staff, support recruiting and training, and partner with BOM/Area

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations
• Strong operational discipline and attention to detail
• Ability to coach and develop hourly team members
• Comfortable working in fast-paced, high-volume environments
• Ability to perform all bakery roles during peak business periods
• Strong communication and problem-solving skills

Responsibilities

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
• Support ordering, inventory accuracy, and shrink control
• Assist in schedule creation and labor execution to meet operational targets
• Support recruiting, interviewing, onboarding, and training of new staff
• Deliver consistent coaching and real-time performance feedback
• Hold team members accountable to standards while reinforcing a growth mindset culture
• Ensure onboarding and training programs are executed to company standards
• Manage bakery operations independently in the absence of the BOM
• Model urgency, accountability, and operational discipline
• Partner with BOM and Area leadership to identify operational gaps and implement solutions
• Maintain continuity of operations during leadership transitions or staffing shortages
• Other duties as assigned

Skills

Leadership

Operational discipline

Coaching skills

Communication

Problem-solving

Job description

Insomnia Cookies is seeking an Assistant Bakery Operations Manager (ABOM) in College Park, MD to lead daily bakery operations and develop the next generation of Bakery Operations Managers. The role blends hands-on operations with talent development and administrative ownership, acting as an extension of the BOM and stepping into full ownership when needed.

The ABOM will independently execute core bakery tasks, coach hourly staff, support recruiting and training, and partner with BOM/Area