Bakery Operations Lead - Growth Path to BOM

Insomnia Cookies; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Pay range

Insurance

Vacation

Career path to BOM leadership

Free cookies

Culture & team vibe

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager to lead core bakery operations and develop the next generation of managers. The role combines hands-on operations, talent development, and team leadership at our Morningside Heights store (1028 Amsterdam Ave.).

You will participate in recruiting, onboarding, coaching, and training while ensuring quality, safety, and guest experience, with the potential to step into full BOM ownership when needed.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real-time performance feedback.
• Hold team members accountable to standards while reinforcing a growth mindset culture.
• Ensure onboarding and training programs are executed to company standards.
• Manage bakery operations independently in the absence of the BOM.
• Model urgency, accountability, and operational discipline.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.

Skills

Leadership

Team coaching

Operations management

Communication

Attention to detail

Inventory control

Job description

Insomnia Cookies is seeking an Assistant Bakery Operations Manager to lead core bakery operations and develop the next generation of managers. The role combines hands-on operations, talent development, and team leadership at our Morningside Heights store (1028 Amsterdam Ave.).

You will participate in recruiting, onboarding, coaching, and training while ensuring quality, safety, and guest experience, with the potential to step into full BOM ownership when needed.