Bakery General Manager: Guest Experience Lead

Susiecakes; Newport Beach (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Free non-slip shoes

Birthday PTO with cake

Company holidays off

Vacation

401k

FSA

Paid sick time

Referral program

Pet insurance & rescue

Maternity leave flexibility

Job summary

SusieCakes in Newport Beach, CA, is hiring a General Manager for a full-time, permanent role. You will lead a hospitality-driven team to deliver an elevated guest experience across bakery operations and production.

We seek 3–5 years of leadership in luxury/hospitality/retail, a bachelor’s in business or hospitality management, and the ability to work across multiple regional locations with a flexible schedule. Competitive compensation and benefits accompany this role.

Qualifications

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries.
• Bachelor's Degree in business or hospitality management, preferred.
• Ability to work in multiple regional locations.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

Responsibilities

• Lead the team to deliver elevated guest experiences in a lively bakery environment.
• Oversee production processes to ensure quality products are delivered.
• Manage staffing, payroll, operating expenses, and budgets.
• Develop and train employees; maintain safety and sanitary standards.

Skills

Leadership

Guest experience

Team development

Flexibility

Transportation

Education

Bachelor's Degree in business or hospitality management

Job description

SusieCakes in Newport Beach, CA, is hiring a General Manager for a full-time, permanent role. You will lead a hospitality-driven team to deliver an elevated guest experience across bakery operations and production.

We seek 3–5 years of leadership in luxury/hospitality/retail, a bachelor’s in business or hospitality management, and the ability to work across multiple regional locations with a flexible schedule. Competitive compensation and benefits accompany this role.