Bakery General Manager: Elevate Guest Experience

Susiecakes; Long Beach (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Free non-slip shoes (annually!)

Birthday month PTO with complimentary

Company holidays off (Thanksgiving, De

Job summary

SusieCakes is hiring a General Manager to lead bakery operations, deliver elevated guest experiences, and drive a lively, hospitality-focused environment across our stores. You will oversee production, staffing, payroll, and budgets while empowering teams to create moments that make days better.

The role requires 3–5 years of managerial experience in luxury/hospitality, a business or hospitality degree preferred, the ability to work across multiple locations, a flexible schedule, and reliable

Qualifications

• 3–5 years of managerial/leadership experience in luxury, hospitality, food service and/or retail.
• Bachelor’s Degree in business or hospitality management preferred.
• Ability to work in multiple regional locations.
• Flexible schedule according to business needs.
• Reliable transportation.

Responsibilities

• Lead the team in delivering an elevated guest experience in the bakery.
• Create a fun, lively and hospitable environment for guests and staff.
• Deliver on success metrics based on team happiness and guest satisfaction.
• Oversee production, staffing/payroll, operating expenses and budgets.
• Develop and train employees; ensure safety and sanitary standards.

Skills

Leadership

Guest experience

Team development

Communication

Education

Bachelor’s Degree in business or hospitality management

Job description

SusieCakes is hiring a General Manager to lead bakery operations, deliver elevated guest experiences, and drive a lively, hospitality-focused environment across our stores. You will oversee production, staffing, payroll, and budgets while empowering teams to create moments that make days better.

The role requires 3–5 years of managerial experience in luxury/hospitality, a business or hospitality degree preferred, the ability to work across multiple locations, a flexible schedule, and reliable