Bakery AGM: Lead Guest Experience & Team Growth

SusieCakes Bakery; Manhattan Beach (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Birthday month PTO with complimentary

Free non-slip shoes

Medical, dental, vision insurance

Vacation, 401k, FSA

Generous dessert discounts

Job summary

SusieCakes Bakery is seeking an Assistant General Manager (AGM) in training to lead the guest service team with energy and hospitality. You will support the General Manager across multiple locations, inspiring staff, training teammates, and driving guest satisfaction in a fast-paced bakery environment.

The role emphasizes a collaborative, entrepreneurial mindset, with opportunities to shape store results and enhance the customer experience in a beloved, on-site bakery network.

Qualifications

• Two years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries.
• Excellent verbal and written communication skills.
• Exceptional interpersonal and team building skills.
• Ability to train, coach, and counsel team members.
• Exposure to financial and operational accountabilities.
• Ability to work in multiple regional locations.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

Responsibilities

• Inspire, train, and support the guest service team.
• Assist the General Manager with guest service needs for multiple locations.
• Develop achievable objectives and a plan to improve bakery success metrics.

Skills

Managerial experience

Leadership

Excellent communication

Team building

Coaching

Adaptability

Education

Associates or Bachelor’s degree in Business or Hospitality

High school diploma or GED

Job description

SusieCakes Bakery is seeking an Assistant General Manager (AGM) in training to lead the guest service team with energy and hospitality. You will support the General Manager across multiple locations, inspiring staff, training teammates, and driving guest satisfaction in a fast-paced bakery environment.

The role emphasizes a collaborative, entrepreneurial mindset, with opportunities to shape store results and enhance the customer experience in a beloved, on-site bakery network.