Bakery Assistant General Manager | Lead Guest Service

Susiecakes; San Carlos (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Free non-slip shoes (annually!)

Birthday month PTO with complimentary

Company holidays off (Thanksgiving, 12

Vacation, 401k, FSA

Pet rescue reimbursement and pet insu

Flexible return to work schedule for m

Job summary

SusieCakes is seeking an Assistant General Manager to lead guest service across multiple bakery locations. This manager-in-training role inspires, trains, and supports the guest service team, while assisting the General Manager with daily operations and metrics.

The AGM will foster a friendly, high-energy environment, align with the One Team philosophy, and help drive bakery performance through accountable planning, coaching, and hands-on leadership.

Qualifications

• Two years of managerial/leadership experience in luxury, hospitality, food service or retail.
• Excellent verbal and written communication skills.
• Exceptional interpersonal and team-building skills.
• Ability to train, coach, and counsel team members.
• Exposure to financial and operational accountabilities.
• Ability to work in multiple regional locations.
• Flexible schedule according to business needs.
• Reliable transportation.

Responsibilities

• Inspire, train, and support the guest service team as a manager-in-training.
• Support the General Manager with guest service needs for multiple locations.

Skills

Verbal written communication

Interpersonal skills

Train coach motivate

Operational accountability

Education

Associates or Bachelors in Business or Hospitality preferred

High school diploma or GED required

Job description

SusieCakes is seeking an Assistant General Manager to lead guest service across multiple bakery locations. This manager-in-training role inspires, trains, and supports the guest service team, while assisting the General Manager with daily operations and metrics.

The AGM will foster a friendly, high-energy environment, align with the One Team philosophy, and help drive bakery performance through accountable planning, coaching, and hands-on leadership.