Bakery & Deli Customer Experience Lead

The Kroger Co.; Brookfield (CT); On-site; USD 24,000 - 32,000; Full time

Job summary

The Kroger Co. is hiring a Grocery Clerk (Bakery/Deli) to deliver exceptional service in a fast-paced store environment. You will prepare items, assist customers, stock, and maintain product quality in the Bakery/Deli area.

Join a team that emphasizes customer 1st service, safety, and integrity while helping customers find and enjoy the products they want. This role includes adherence to all food safety guidelines and seasonal responsibilities.

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Responsibilities

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery/deli specials.
• Provide customers with fresh products and correct portions.
• Recommend deli/bakery items to meet customer needs.
• Use bakery equipment according to guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare and mix ingredients.
• Label, stock and inventory department merchandise.
• Check product quality and review sell by dates.
• Use kitchen equipment like stove, scale, fryer, etc.
• Report discrepancies to department manager.
• Know store layout and locate products.
• Stay current with ads.
• Gain knowledge of products and answer questions.
• Maintain inventory awareness.
• Ensure proper temperatures and logs.
• Promote trust and respect among associates.
• Create welcoming environment.
• Adhere to food safety regulations.
• Reinforce safety programs and flag unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Work cooperatively in high paced environment.
• Manage conflict calmly.
• Honesty and integrity about information.
• Follow directions and seek help as needed.
• Support and assist through interactions with minors, etc.
• Must be able to perform essential functions with/without accommodation.

Skills

Customer service

Effective communication

Basic math

Food handlers permit

Job description

The Kroger Co. is hiring a Grocery Clerk (Bakery/Deli) to deliver exceptional service in a fast-paced store environment. You will prepare items, assist customers, stock, and maintain product quality in the Bakery/Deli area.

Join a team that emphasizes customer 1st service, safety, and integrity while helping customers find and enjoy the products they want. This role includes adherence to all food safety guidelines and seasonal responsibilities.