Bakery Customer Experience Specialist

Kroger Rochester Hills; Roseville (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Rochester Hills is seeking a Bakery Associate to deliver outstanding service in our bakery and deli department. You will assist customers, slice meats and cheeses, and prepare bakery items while maintaining safety and quality standards.

The role emphasizes teamwork, product knowledge, and adherence to food safety guidelines to ensure fresh, correctly portioned items and a welcoming shopping experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customer’s requests using proper deli equipment.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Inform customers of deli/bakery/bistro specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need.
• Use all equipment in deli/bakery/bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare food to Company standards.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger Rochester Hills is seeking a Bakery Associate to deliver outstanding service in our bakery and deli department. You will assist customers, slice meats and cheeses, and prepare bakery items while maintaining safety and quality standards.

The role emphasizes teamwork, product knowledge, and adherence to food safety guidelines to ensure fresh, correctly portioned items and a welcoming shopping experience.