Deli Experience Specialist

Kroger-54356a7; Rochester Hills (MI); On-site; USD 24,000 - 34,000; Full time

Job summary

Kroger in Rochester Hills, MI is seeking a Deli Clerk to create an outstanding customer experience by serving customers, slicing deli meats and cheeses, and preparing bakery items to customer specifications. You will help maintain a clean, safe, and organized work area and follow food safety regulations.

The role emphasizes teamwork, product knowledge, and providing samples, while supporting department goals and ensuring accurate portioning and freshness.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customer’s requests using proper deli equipment.
• Prepare deli/bakery/bistro items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Inform customers of deli/bakery/bistro specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need.
• Use all equipment in deli/bakery/bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare food to Company standards.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness.Review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
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Job description

Kroger in Rochester Hills, MI is seeking a Deli Clerk to create an outstanding customer experience by serving customers, slicing deli meats and cheeses, and preparing bakery items to customer specifications. You will help maintain a clean, safe, and organized work area and follow food safety regulations.

The role emphasizes teamwork, product knowledge, and providing samples, while supporting department goals and ensuring accurate portioning and freshness.