Bakery-Café General Manager: Growth, Bonuses, & Leadership

Panera; Southfield (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Free on-shift meals

Paid vacation and holidays

Medical, dental, vision, life & pet保险

401(k) with match

Tuition discounts

Career advancement opportunities

Job summary

Panera is seeking a General Manager for the Southfield, MI bakery-cafe. You will lead a high-performing team, own daily operations, and drive guest satisfaction while upholding Panera’s Guiding Values.

You will hire, train, and develop staff, manage performance, and ensure safety, quality, and cost controls. This role requires flexibility for nights and weekends in a fast-paced environment.

Qualifications

• Minimum 3+ years of restaurant General Manager experience.
• ServSafe certification or ability to obtain.
• Ability to pass background checks.
• Strong business acumen and guest service mindset.
• Flexibility with nights and weekends.

Responsibilities

• Own all aspects of leading the bakery-cafe team, including staffing, scheduling, people development, performance management and training.
• Hire, onboard, and train new team members while motivating and celebrating the team.
• Manage team performance to meet operational, quality, and guest service standards.
• Develop managers on people processes and Panera's Guiding Values & Behaviors.
• Follow procedures to ensure strategies and initiatives are executed successfully.
• Ensure guest satisfaction with food, service, and staff.
• Build relationships that drive long-term, loyal guests.
• Ensure compliance with company policies and local regulations.
• Maintain a healthy and safe workplace and manage costs and inventory.
• Support a culture of warmth, belonging, growth, and trust.

Skills

Team leadership

Staff development

Operations management

Guest service

Business acumen

Education

ServSafe certification

Job description

Panera is seeking a General Manager for the Southfield, MI bakery-cafe. You will lead a high-performing team, own daily operations, and drive guest satisfaction while upholding Panera’s Guiding Values.

You will hire, train, and develop staff, manage performance, and ensure safety, quality, and cost controls. This role requires flexibility for nights and weekends in a fast-paced environment.