Bakery-Café General Manager: Lead Growth & Guest Experience

Panera; Fayetteville (GA); On-site; USD 65,000 - 75,000; Full time

Job summary

Panera is seeking a General Manager to oversee bakery-cafe operations and guest experience, driving sales growth and profitability. You will lead staffing, coaching, scheduling, and development while upholding food safety and quality standards.

You will model professionalism, manage labor, and coach managers and staff to deliver exceptional guest service, while ensuring compliance with policies and regulations in a fast-paced environment.

Qualifications

• 3–5 years of experience as an Assistant General Manager or General Manager.
• Completed Advanced Leadership Development Program for AGM development.
• Demonstrated ability to run great shifts and coach team members.
• ServSafe certified.
• Minimum age 18.
• Ability to pass background check.

Responsibilities

• Maintain Quality Bakery-Cafe Operations While Ensuring Guest Satisfaction.
• Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning.
• Drive accountability for the success of the bakery-cafe by making key decisions and solving problems.
• Act as a role model and demonstrate professional behavior to bakery-cafe team as well as to guests.
• Uphold and coach the achievement of Food Safety standards.
• Upgrade and improve bakery-cafe operations when needed, maintain quality of product and service.
• Adhere to bakery-cafe systems and processes to accomplish day-to-day operations.
• Follow company policies and procedures and comply with all state and federal regulations.
• Coach and follow up with team members to ensure the bakery-cafe adheres to operational standards.
• Safeguard the team by maintaining a healthy and safe workplace, environment, and culture.
• Lead cafe through people development, coaching, planning and prioritization and creative problem solving.
• Own all aspects of supervising the overall operation of the bakery-cafe.
• Hire, train, motivate and manage the performance of team members to ensure the bakery-cafe is staffed to ensure quality standards and exceptional guest service.

Skills

Leadership

Staff development

Guest experience

Decision making

Coaching

Communication

Problem solving

Staff scheduling

Food safety

Team motivation

Education

Advanced Leadership Development Program

Tools

ServSafe certified

Job description

Panera is seeking a General Manager to oversee bakery-cafe operations and guest experience, driving sales growth and profitability. You will lead staffing, coaching, scheduling, and development while upholding food safety and quality standards.

You will model professionalism, manage labor, and coach managers and staff to deliver exceptional guest service, while ensuring compliance with policies and regulations in a fast-paced environment.