Assistant GM: Bakery Leader, Guest Service (Multi-Location)

SusieCakes Bakery; San Jose (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible schedule

Free non-slip shoes

Birthday month PTO with cake

Company holidays off

Medical, dental, vision insurance

Vacation

401(k)

FSA

Pet rescue reimbursement

Pet insurance

Flexible return to work schedule for-m

Discounts on desserts

Job summary

SusieCakes Bakery in San Jose, CA is seeking an Assistant General Manager in training to inspire, coach, and support the guest service team while assisting the General Manager across multiple locations.

The AGM will help develop objectives, monitor bakery performance metrics, maintain exceptional hospitality, and ensure smooth daily operations. Candidates should have leadership experience in luxury/food service, excellent communication, and a flexible schedule.

Qualifications

• Two years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries.
• Excellent verbal and written communication skills.
• Exceptional interpersonal and team‑building skills.
• Ability to train, coach, and counsel team members.
• Exposure to financial and operational accountability.
• Ability to work in multiple regional locations.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

Responsibilities

• Lead guest service team and support the General Manager for multiple locations.
• Inspire, train, and coach staff to deliver exceptional hospitality and service.
• Develop achievable objectives and a plan to improve bakery success metrics.
• Ensure smooth daily operations and maintain brand standards across locations.

Skills

Leadership

Guest service

Training

Communication

Team management

Operations

Budget awareness

Education

Associate’s or Bachelor’s degree in Business or Hospitality

High school diploma or GED

Job description

SusieCakes Bakery in San Jose, CA is seeking an Assistant General Manager in training to inspire, coach, and support the guest service team while assisting the General Manager across multiple locations.

The AGM will help develop objectives, monitor bakery performance metrics, maintain exceptional hospitality, and ensure smooth daily operations. Candidates should have leadership experience in luxury/food service, excellent communication, and a flexible schedule.