Baggage Services Supervisor - Claims & Customer Care

Alliance Ground International; Ontario (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision

401(k) plan

Travel discounts

Job summary

Alliance Ground International is seeking a Baggage Service Supervisor to lead baggage claim operations, including greeting customers, tracing lost or damaged baggage, and coordinating with ramp services to resolve issues.

Required are a high school diploma and US/Canada work authorization with eligibility for airport security clearance; prior face-to-face customer service is preferred. The role is based in the United States/Canada airports and offers a comprehensive benefits package.

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Ability to obtain airport security clearance.
• US or Canada work authorization required.
• Face-to-face customer service experience is preferred.

Responsibilities

• Lead leads and agents to ensure baggage services tasks are completed efficiently.
• Greet customers in baggage claim area and provide information on the process.
• Monitor baggage delivery to the claim area and resolve irregularities.
• Create and maintain baggage tracing files for lost, damaged, or pilfered baggage.
• Maintain regular contact with customers on tracing claims until resolved.
• Investigate lost/damaged baggage and arrange delivery of items.
• Process unclaimed baggage and update trace records.
• Coordinate with ramp service to ensure baggage delivery and resolution.

Skills

Customer service experience

Education

High School Diploma or equivalent

Job description

Alliance Ground International is seeking a Baggage Service Supervisor to lead baggage claim operations, including greeting customers, tracing lost or damaged baggage, and coordinating with ramp services to resolve issues.

Required are a high school diploma and US/Canada work authorization with eligibility for airport security clearance; prior face-to-face customer service is preferred. The role is based in the United States/Canada airports and offers a comprehensive benefits package.