Baggage Handling Systems Ops Leader (24/7)

ADP, Inc.

Orlando (FL)

On-site

USD 85,000 - 130,000

Full time

3 days ago

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Job summary

Southeast Airport Services is seeking an Operations Manager – Baggage Handling System (BHS) in Orlando, FL. The role leads 24/7 baggage handling operations, supervises frontline teams, and ensures safety, efficiency, and contract compliance.

You will manage staffing, performance metrics, stakeholder relationships, and continuous improvement initiatives in a dynamic airport environment.

Qualifications

5+ years of experience in airport operations, aviation, transportation, logistics, facilities, or another high-volume service environment.
3+ years of progressive leadership or management experience.
Demonstrated experience managing frontline operational teams.
Experience working in a fast-paced, safety-sensitive environment.
Strong understanding of workforce planning, staffing, scheduling, and operational performance.
Excellent communication, organizational, problem-solving, and decision-making skills.
Ability to manage multiple priorities in a 24/7 operational environment.

Responsibilities

Direct daily Baggage Handling System operations to ensure safe, reliable, and efficient baggage movement.
Oversee frontline operational teams responsible for baggage handling, system monitoring, unjamming, conveyor operations, and related BHS functions.
Monitor system and operational performance and respond to equipment or operational disruptions.
Coordinate resources and staffing based on flight schedules, baggage volumes, peak periods, and operational requirements.
Maintain operational readiness during irregular operations, delays, equipment failures, and other disruptions.
Ensure operational procedures are consistently followed and performance standards are achieved.
Lead, coach, and develop supervisors, leads, and frontline employees.
Establish clear expectations for safety, attendance, productivity, professionalism, and service delivery.
Promote employee engagement, teamwork, accountability, and professional development.
Serve as a primary operational contact for airport leadership, airline representatives, contractors, vendors, and other stakeholders.
Maintain strong professional relationships with clients and airport partners.
Participate in operational meetings, performance reviews, inspections, and client meetings.
Communicate operational issues proactively and provide timely solutions.
Ensure contracted service requirements and performance expectations are consistently met.
Maintain a strong safety-first culture throughout BHS operations.
Ensure compliance with applicable airport policies, company procedures, OSHA requirements, TSA/security requirements, and other applicable regulations.
Conduct safety inspections, observations, audits, and operational reviews.
Investigate incidents, identify root causes, and implement corrective and preventive actions.
Ensure employees receive required safety and operational training.
Promote safe work practices and immediately address unsafe conditions or behaviors.
Monitor and analyze operational KPIs, including: BHS response times, System downtime and disruptions, Unjammer response and productivity, Staffing levels and attendance, Overtime, Safety incidents, Employee performance, Customer/client satisfaction, Contract compliance.
Identify operational inefficiencies and develop corrective action plans.
Implement process improvements designed to increase productivity, safety, reliability, and customer satisfaction.
Use operational data and reporting to identify trends and support management decisions.
Establish accountability measures and follow through on performance improvement initiatives.
Prepare daily, weekly, and monthly operational reports.
Monitor staffing, labor utilization, overtime, productivity, and operational expenses.
Assist with budget planning and resource allocation.
Maintain accurate employee, operational, safety, and performance documentation.
Support client audits, airport inspections, internal reviews, and contract compliance activities.
Develop and maintain standard operating procedures and operational documentation.