Baggage & Guest Services Attendant — Station

Brightline Trains LLC; West Palm Beach (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Brightline Trains LLC is seeking a Baggage Attendant in Florida to warmly welcome guests, handle baggage, and provide station information. You will ensure safety, assist in operations, and maintain guest satisfaction in a fast-paced environment.

Responsibilities include processing baggage, using scanning devices, coordinating with management, and supporting security and station services. This role requires physical stamina and flexibility for shifts, holidays, and weekends. Training provided.

Qualifications

• Welcomes guests and handles baggage operations following safety standards.
• Communicates effectively with guests and team members under varying conditions.
• Maintains physical stamina required for active baggage handling throughout shifts.

Responsibilities

• Welcome guests warmly and engage in conversation when appropriate.
• Anticipate guest needs and share information about stations and surrounding areas.
• Maintain a positive mindset and prioritize the safety and security of guests and teammates.
• Follow best practices for baggage operations to ensure guest satisfaction.
• Communicate equipment, tools, and software deficiencies to Station Managers and follow up as needed.
• Collaborate with third parties in baggage operations.
• Receive and process checked baggage, ensuring it is securely kept on carts with brakes applied and straps secured.
• Use the provided scanning devices to scan all baggage as per standards.
• Perform inspections at the beginning of the shift to ensure all necessary items/equipment are in place and report any issues.
• Ensure all necessary items/equipment are in place for the next shift.
• Relay pertinent information to the next shift or management.
• Clean the workspace and return all scanning devices to the management office.
• Assist guests with removing baggage from vehicles.
• Screen checked belongings using detection systems and followed safety protocols.
• Tag and load checked baggage onto carts and push them to outbound trains.
• Collect baggage carts from inbound trains and bring them to the collection area.
• Prepare and load baggage carts to maximize capacity while taking care of guests’ personal items.
• Assist at security checkpoints, in the café, and around the station as needed.
• Receive checked baggage from the scanning machine and confirm all bags have a BL Bag Tag with pertinent information.
• Sort bags by location, train number, and departure time.
• Load bags into cages or carts and prepare Bingo sheets for all cages.
• Scan all cages and bags and prepare them for transport to the platform level.
• Coordinate the delivery of inbound bags to the baggage claim area.
• Ensure at least one agent is on the platform monitoring bags/cages.
• Load and offload checked carts/cages onto trains and into appropriate compartments, ensuring they are strapped in, and brakes are set.
• Scan all cages or carts onto trains and into compartments.
• Transport inbound carts/cages to the luggage room.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Skills

Guest interaction

Safety awareness

Communication

Physical stamina

Work authorization

Multilingual (plus)

Tools

Scanning devices

Baggage handling equipment

Job description

Brightline Trains LLC is seeking a Baggage Attendant in Florida to warmly welcome guests, handle baggage, and provide station information. You will ensure safety, assist in operations, and maintain guest satisfaction in a fast-paced environment.

Responsibilities include processing baggage, using scanning devices, coordinating with management, and supporting security and station services. This role requires physical stamina and flexibility for shifts, holidays, and weekends. Training provided.