BAG - BDC Fixed

BALDERSTON AUTO GROUP; Lake Lotawana (MO); In loco; USD 40.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid vacation

Air conditioned shop

Flexible schedule including nights and

Weekends

Bi-weekly guarantee with commission

Descrizione del lavoro

Balderston Auto Group offers a family-oriented environment with over 40 years in business. Our team receives top training, flexible schedules including nights and weekends, and a generous commission package with bi-weekly guarantees and performance bonuses.

We provide full benefits and promote from within as we continue to grow in the Midwest. Responsibilities include handling inbound service requests, scheduling appointments, following up with customers, and using our CRM daily to track

Competenze

• Experience handling inbound calls and managing service inquiries.
• Ability to follow up with customers and book appointments.
• Comfort using CRM and scheduling tools to document interactions.

Mansioni

• Answer inbound calls from customers needing maintenance or repairs.
• Schedule service appointments and maximize appointment opportunities.
• Follow up with customers who haven’t scheduled or missed appointments.
• Respond to internet, phone, and live-chat inquiries.
• Use CRM and scheduling systems to document calls, follow-ups, and appointments.
• Make 60-65 outgoing calls daily.
• Maintain positive relationships with customers and service advisors.
• Work toward appointment and performance goals.
• Participate in training and process-improvement meetings.

Conoscenze

Customer service

Communication

Phone etiquette

Strumenti

CRM

Scheduling systems

Descrizione del lavoro

At Balderston Auto Group, we treat all our staff members as our family. Together we make up a huge family united not in blood, but in heart and goal. We have always been able to transfer this positivism to our customers as each of our staff conveys this feeling of belonging to the customers they deal with. Consequently, it is our customers who often take notice of this family environment and appreciate the relationship we have as a union.We provide all of our staff members a golden chance to excel at work through our various productivity enhancing training modules. Also, we take excellent care of our newly joined staff members by providing them with the proper orientation on the facilities and the cars. As a result, we are in a position to proudly say that we have the best-trained staff in the industry.Isn't this the dream of anyone looking for a job to be able to work in such a heavenly atmosphere?Benefits:Family owned over 40 years3 major brandsPaid vacationAir conditioned shopNew facility with state of the art technologyEmployee discountsPet friendlyWe provide you with one of the industry’s TOP training programs, and it’s Free and Paid!Family environmentCommunity outreach focusFastest growing Honda dealer in the MidwestFlexible schedule including nights, weekendsBi-Weekly Guarantee plus a generous commission packagePerformance Bonus ProgramFull Benefits Package including Healthcare Benefits, 401kUpward Mobility: We love to promote from withinResponsibilitiesAnswer inbound calls from customers needing maintenance or repairs.Schedule service appointments and maximize appointment opportunities.Follow up with customers who haven't scheduled, missed appointments, or declined to book.Respond to internet, phone, and live-chat service inquiries.Help customers understand basic service needs and direct them to the appropriate service advisor/department.Use the dealership's CRM and scheduling systems every day to document calls, follow-ups, and appointments.Make 60-65 Outgoing Calls DailyMaintain a positive relationship with customers and service advisors.Work toward appointment and performance goals.Participate in training and dealership process-improvement meetings.