Backflow & Cross-Connection Compliance Lead

Orange Water and Sewer Authority (OWASA); Carrboro (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Orange Water and Sewer Authority (OWASA) in Carrboro, NC, seeks an experienced professional to oversee the Backflow and Cross Connection Program and related regulatory compliance initiatives. The role involves surveying customer water services, tracking installations, and conducting site inspections to ensure compliance with OWASA manuals and NC plumbing codes.

The candidate will coordinate with the ORC and Customer Service teams, maintaining the compliance tracking system and responding to

Qualifications

• High school diploma or GED with additional specialized schooling or training and at least 3 years of relevant experience in plumbing, backflow and cross-connection control.
• Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.
• Valid NC driver’s license.
• Familiarity with local, state, and federal regulations related to water quality and cross-connection control.
• Ability to clearly explain technical information to a diverse audience including property owners and contractors.
• Preference for Cityworks experience.

Responsibilities

• Oversee Backflow and Cross Connection Program and other assigned regulatory compliance programs to ensure compliance with federal, state and local requirements.
• Surveys of customer water services determine the possible degree of hazard for water and sewer system contamination or pollution.
• Monitor, document, and track new installations, repairs, replacements, or change of use through direct, internal and local municipal online permitting outlets. Conduct Site Inspections of completed installation for compliance and update GIS with backflow location and details.
• Responds to customer inquiries regarding Backflow and Cross Connection Program.
• Review development plans and permits with applicants to verify existing and new installations to ensure compliance with OWASA Backflow Cross-Connection Control Manual, Ordinance for the Control of Backflow and Cross Connections, and/or NC Plumbing Code requirements.
• Maintains BSI System (OWASA's compliance tracking vendor).
• Coordinate with Distribution System Operator in Responsible Charge (ORC) and Customer Service team to monitor and enforce OWASA's backflow testing policies, investigate potential violations, and promote compliance.
• Serve as a backup for answering customer calls with documenting service-related questions, and dispatching field staff as needed.

Skills

Backflow prevention knowledge

Regulatory compliance

Project/Program management

Cityworks experience

Clear communication

Driver's license (NC)

Plumbing knowledge

Education

High school diploma or GED

Tools

Cityworks software

Job description

Orange Water and Sewer Authority (OWASA) in Carrboro, NC, seeks an experienced professional to oversee the Backflow and Cross Connection Program and related regulatory compliance initiatives. The role involves surveying customer water services, tracking installations, and conducting site inspections to ensure compliance with OWASA manuals and NC plumbing codes.

The candidate will coordinate with the ORC and Customer Service teams, maintaining the compliance tracking system and responding to