Backflow & Cross Connection Coordinator

NACWA; Carrboro (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Pension plan

Retirement HSA

Monthly cell phone stipend

Educational reimbursement

Bonus for certifications/education

Leave benefits

12 paid holidays

Sick leave transfer

Job summary

OWASA in North Carolina seeks a Backflow and Cross Connection Coordinator to oversee the backflow program, ensuring compliance with federal, state, and local requirements.

The role involves surveys, inspections, permit tracking, and coordinating with the ORC and Customer Service teams to enforce testing policies and resolve inquiries.

Qualifications

• Three years of relevant experience including understanding of plumbing, backflow prevention and cross-connection control principles.
• One year of experience managing a similar project or program.
• Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.
• Valid NC driver's license.
• Familiarity with local, state, and federal regulations related to water quality and cross-connection control.
• Ability to clearly explain technical information to a diverse audience, including property owners and contractors.
• Preference for Cityworks experience.

Responsibilities

• Oversee Backflow and Cross Connection Program and other regulatory compliance programs to ensure compliance with federal, state and local requirements.
• Survey customer water services to determine hazard potential for contamination or pollution.
• Monitor, document, and track new installations, repairs, replacements, or changes of use through permitting outlets; conduct site inspections and update GIS.
• Respond to customer inquiries regarding Backflow and Cross Connection Program.
• Review development plans and permits to verify compliance with OWASA and NC codes.
• Coordinate with Distribution System Operator in ORC and Customer Service to monitor and enforce testing policies; investigate violations.
• Serve as a backup for answering customer calls, documenting questions, and dispatching field staff.

Job description

Backflow and Cross Connection Coordinator

Orange Water and Sewer Authority (OWASA)

Orange Water and Sewer Authority (OWASA) is seeking a Backflow and Cross-Connection Coordinator to oversee our backflow and cross-connection program to ensure efficiency and reliability.

Key Responsibilities

Oversee Backflow and Cross Connection Program and other assigned regulatory compliance programs to ensure compliance with federal, state and local requirements.

Surveys of customer water services determine the possible degree of hazard for water and sewer system contamination or pollution.

Monitor, document, and track new installations, repairs, replacements, or change of use through direct, internal and local municipal online permitting outlets. Conduct Site Inspections of completed installation for compliance and update GIS with backflow location and details.

Responds to customer inquiries regarding Backflow and Cross Connection Program.

Review development plans and permits with applicants to verify existing and new installations to ensure compliance with OWASA Backflow Cross-Connection Control Manual, Ordinance for the Control of Backflow and Cross Connections, and/or NC Plumbing Code requirements.

Coordinate with Distribution System Operator in Responsible Charge (ORC) and Customer Service team to monitor and enforce OWASA's backflow testing policies, investigate potential violations, and promote compliance.

Serve as a backup for answering customer calls with documenting service-related questions, and dispatching field staff as needed.

Position Qualifications

High school diploma or GED, plus some relevant schooling, training or course work with at least

three years of relevant experience to include a thorough understanding of plumbing, backflow prevention, and cross-connection control principles; and one year of experience managing a similar project or program.

Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.

Valid NC driver's license.

Familiarity with local, state, and federal regulations related to water quality and cross-connection control.

Ability to clearly explain technical information to a diverse audience, including property owners and contractors.

Preference for Cityworks experience.

Our staff are our most important resources. We provide excellent pay and benefits to include:

• Hiring Range is $47,838 - $59,797
• Membership in the NC Local Government Employee Retirement System (pension plan)
• Retirement health savings account
• Vacation, Sick, Personal, Bereavement, Parental Leave, and Recovery Leave; 12 Paid Holidays
• Monthly Cell Phone Stipend
• Educational Reimbursement and Bonus Pay for Additional Certifications and/or Education
• Ability to transfer unused sick leave from previous NC Local Government or State agency employer
• Much, much more!

OWASA is an Equal Opportunity Employer, and we value diverse experiences and are open to flexible qualifications. Come join our awesome team full of great people. OWASA provides competitive pay and benefits in a safe, rewarding work environment. This recruitment will remain open until November 22, 2026.