Backflow and Cross Connection Coordinator Carrboro, NC

Owasa; Carrboro (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

Orange Water and Sewer Authority (OWASA) seeks a Backflow and Cross-Connection Coordinator to oversee our program, ensuring compliance with federal, state, and local requirements while protecting drinking water quality.

You will conduct surveys, track installations, perform site inspections, and collaborate with the Customer Service team to educate customers and enforce testing policies. A valid NC driver’s license and relevant certifications are required or obtainable.

Qualifications

• High school diploma or GED with relevant schooling or training and at least three years of experience in plumbing, backflow and cross-connection principles.
• One year of experience managing a similar project or program.
• Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.
• Valid NC driver's license and familiarity with regulations related to water quality.

Responsibilities

• Oversee Backflow and Cross Connection Program and other regulatory compliance programs to ensure compliance with federal, state and local requirements.
• Surveys of customer water services to determine possible hazard levels for contamination.
• Monitor, document, and track installations, repairs, or changes; conduct site inspections and update GIS.
• Respond to customer inquiries and review development plans for compliance.
• Maintain compliance tracking in BSI System and coordinate with distributor operations and customer service.
• Serve as a backup for answering customer calls and dispatching field staff.

Skills

Backflow prevention

Cross-connection control

Regulatory compliance

Customer service

Public outreach

Education

High school diploma or GED

Some relevant schooling or training

Tools

Cityworks

GIS

Job description

Orange Water and Sewer Authority (OWASA) is seeking a Backflow and Cross-Connection Coordinator to oversee our backflow and cross-connection program to ensure efficiency and reliability.

• Oversee Backflow and Cross Connection Program and other assigned regulatory compliance programs to ensure compliance with federal, state and local requirements.
• Surveys of customer water services determine the possible degree of hazard for water and sewer system contamination or pollution.
• Monitor, document, and track new installations, repairs, replacements, or change of use through direct, internal and local municipal online permitting outlets. Conduct Site Inspections of completed installation for compliance and update GIS with backflow location and details.
• Responds to customer inquiries regarding Backflow and Cross Connection Program.
• Review development plans and permits with applicants to verify existing and new installations to ensure compliance with OWASA Backflow Cross-Connection Control Manual, Ordinance for the Control of Backflow and Cross Connections, and/or NC Plumbing Code requirements.
• Maintains BSI System (OWASA's compliance tracking vendor).
• Coordinate with Distribution System Operator in Responsible Charge (ORC) and Customer Service team to monitor and enforce OWASA's backflow testing policies, investigate potential violations, and promote compliance.
• Serve as a backup for answering customer calls with documenting service-related questions, and dispatching field staff as needed.

High school diploma or GED, plus some relevant schooling, training or course work with at least three years of relevant experience to include a thorough understanding of plumbing, backflow prevention, and cross-connection control principles; and one year of experience managing a similar project or program.

• Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.
• Valid NC driver's license.
• Familiarity with local, state, and federal regulations related to water quality and cross-connection control.
• Ability to clearly explain technical information to a diverse audience, including property owners and contractors.
• Preference for Cityworks experience.

Our staff are our most important resources. We provide excellent pay and benefits to include:

• Hiring Range is $47,838 - $59,797
• Membership in the NC Local Government Employee Retirement System (pension plan)
• 5% Employer 457 plan contribution
• Retirement health savings account
• Employer paid Health, Dental, Vision, Life insurance, Long-term Disability
• Vacation, Sick, Personal, Bereavement, Parental Leave, and Recovery Leave; 12 Paid Holidays
• Monthly Cell Phone Stipend
• Educational Reimbursement and Bonus Pay for Additional Certifications and/or Education
• Ability to transfer unused sick leave from previous NC Local Government or State agency employer
• Much, much more!

OWASA is an Equal Opportunity Employer, and we value diverse experiences and are open to flexible qualifications. Come join our awesome team full of great people. OWASA provides competitive pay and benefits in a safe, rewarding work environment.