Backflow and Cross Connection Coordinator

AgUpdate; Carrboro (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

Orange Water and Sewer Authority (OWASA) is seeking a Backflow and Cross Connection Coordinator to oversee its backflow and cross-connection program, ensuring compliance with applicable regulations and standards.

The role involves surveys of customer water services, inspections, updating GIS for backflow locations, and coordinating with the Distribution System Operator and Customer Service to enforce testing policies. Valid NC driver’s license required.

Qualifications

• High school diploma or GED with plumbing and cross-connection knowledge.
• Three years of relevant experience plus one year managing a similar program.
• Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.
• Valid NC driver’s license and familiarity with regulations related to water quality.
• Ability to explain technical information to a diverse audience.

Responsibilities

• Oversee Backflow and Cross Connection Program ensuring compliance with federal, state and local requirements.
• Surveys of customer water services to determine hazard levels and update GIS with backflow details.
• Conduct site inspections and review development plans for compliance with codes.
• Maintain BSI system and coordinate with ORC and Customer Service to enforce testing policies.
• Serve as a backup for answering customer calls and dispatching field staff as needed.

Skills

Backflow prevention

Cross-Connection Control

Plumbing knowledge

Regulatory compliance

Communication

Education

High school diploma or GED

Relevant training or coursework in plumbing

Tools

Cityworks

BSI System

Job description

Backflow and Cross Connection Coordinator

Orange Water and Sewer Authority (OWASA)

Orange Water and Sewer Authority (OWASA) is seeking a Backflow and Cross-Connection Coordinator to oversee our backflow and cross-connection program to ensure efficiency and reliability.

Key Responsibilities

Oversee Backflow and Cross Connection Program and other assigned regulatory compliance programs to ensure compliance with federal, state and local requirements. Surveys of customer water services determine the possible degree of hazard for water and sewer system contamination or pollution. Monitor, document, and track new installations, repairs, replacements, or change of use through direct, internal and local municipal online permitting outlets. Conduct Site Inspections of completed installation for compliance and update GIS with backflow location and details. Responds to customer inquiries regarding Backflow and Cross Connection Program. Review development plans and permits with applicants to verify existing and new installations to ensure compliance with OWASA Backflow Cross-Connection Control Manual, Ordinance for the Control of Backflow and Cross Connections, and/or NC Plumbing Code requirements. Maintains BSI System (OWASA's compliance tracking vendor). Coordinate with Distribution System Operator in Responsible Charge (ORC) and Customer Service team to monitor and enforce OWASA's backflow testing policies, investigate potential violations, and promote compliance. Serve as a backup for answering customer calls with documenting service-related questions, and dispatching field staff as needed.

Position Qualifications

High school diploma or GED, plus some relevant schooling, training or course work with at least three years of relevant experience to include a thorough understanding of plumbing, backflow prevention, and cross-connection control principles; and one year of experience managing a similar project or program.

Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.

Valid NC driver's license.

Familiarity with local, state, and federal regulations related to water quality and cross-connection control.

Ability to clearly explain technical information to a diverse audience, including property owners and contractors.

Preference for Cityworks experience.

Our staff are our most important resources. We provide excellent pay and benefits to include:

Hiring Range is $47,838 - $59,797

Membership in the NC Local Government Employee Retirement System (pension plan) 5% Employer 457 plan contribution Retirement health savings account Employer paid Health, Dental, Vision, Life insurance, Long-term Disability Vacation, Sick, Personal, Bereavement, Parental Leave, and Recovery Leave; 12 Paid Holidays Monthly Cell Phone Stipend Educational Reimbursement and Bonus Pay for Additional Certifications and/or Education Ability to transfer unused sick leave from previous NC Local Government or State agency employer Much, much more!

OWASA is an Equal Opportunity Employer, and we value diverse experiences and are open to flexible qualifications. Come join our awesome team full of great people. OWASA provides competitive pay and benefits in a safe, rewarding work environment. This recruitment will remain open until November 22, 2026.