Back‑Office Services Associate — Print, Mail & Repro

RRD; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking an Office Services Associate in Houston, TX to provide daily back-office support including reprographics, mail services, reception and related facilities tasks. You will handle job tickets, operate reprographics equipment, answer phones and emails, and support clients and teams with professional service.

The role requires a high school diploma and at least 1 year in office services, with strong customer service, communication, and ability to meet deadlines in a fast-paced

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back-office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to accelerate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Detail oriented

Teamwork

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Job description

RRD is seeking an Office Services Associate in Houston, TX to provide daily back-office support including reprographics, mail services, reception and related facilities tasks. You will handle job tickets, operate reprographics equipment, answer phones and emails, and support clients and teams with professional service.

The role requires a high school diploma and at least 1 year in office services, with strong customer service, communication, and ability to meet deadlines in a fast-paced