Back Office Patient Care Representative

Virginia Eye Institute; Short Pump (VA); On-site; USD 52,208,000 - 65,847,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Continuing education

Advancement opportunities

Job summary

The Virginia Eye Institute is seeking a Back Office Patient Care Representative to support our Cosmetic Center in the Richmond, VA area. You will handle patient data entry, scheduling coordination, insurance verification, and payment collection while delivering excellent patient service.

Ideal candidates are team players who can work independently, maintain confidentiality, and contribute to a positive patient experience. This full-time role offers competitive pay and benefits.

Qualifications

• HS diploma or equivalent; associates degree preferred.
• Experience in a medical office or hospital registration.
• Strong interpersonal communication and ability to protect patient confidentiality.
• Attention to detail is essential.

Responsibilities

• Schedule outpatient and ancillary department visits.
• Check preferred dates and times for patients.
• Confirm and adjust appointments via phone.
• Send reminders by SMS or email.
• Verify insurance and explain financial responsibility.
• Collect demographic and insurance data; update systems.
• Communicate estimated charges prior to appointments.
• Ensure insurance eligibility and authorizations are complete.
• Provide non-clinical instructions to help manage expectations.
• Coordinate with clinical departments for seamless patient experience.
• Deliver results for KPIs set by Clinic Manager.
• Follow detailed instructions and perform repetitious tasks; 45 wpm typing required.

Skills

Interpersonal communication

Confidentiality

Attention to detail

Typing 45 wpm

Education

HS diploma or equivalent

Associates degree preferred

Job description

The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory surgery center. We are searching for a Back Office Patient Care Representative to work in our Cosmetic Center. We are seeking candidates with a passion for and a dedication to excellent patient care. If this sounds like you, keep reading!!

We are seeking reliable candidates with outstanding patient service skills. The ideal candidate will be a team-player, self-starter, friendly, motivated, organized, and have the ability to work independently while sustaining a team environment. A caring demeanor and the ability to build and maintain patient rapport is critical. The candidate must be highly productive, eager to learn, and motivated to succeed.

This position is responsible for creating a welcoming and courteous environment for patients. Responsible for accurate data entry of patient information including demographic, insurance, and financial information. Collects payment from patients.

RESPONSIBILITIES

• Handles patient scheduling for outpatient and other ancillary department visits
• Checks the database for available preferred schedules to meet patient’s first choice for dates and times
• Confirms future appointments as well as any changes to existing appointments with patients via phone
• Conducts follow-up phone reminders as well as other avenues (e.g., SMS, E-mail)
• Performs insurance verification, determines eligibility for services, and informs patients of the financial responsibility for services
• Collects insurance and demographic information and updates the system as needed while the patient is still on the phone or in person
• Communicates estimate of charges as applicable prior to patient appointment
• Ensures that all necessary insurance eligibility and authorizations is complete prior to appointment
• Provides non-clinical instructions to patients as needed to help the patients manage expectations if any preparation is needed
• Required to work collaboratively with clinical departments in coordinating schedules to ensure seamless and positive patient experience
• Responsible for delivering results for key performance indicators as established by the Clinic Manager
• Must be able to follow detailed instructions and perform repetitious tasks. 45 wpm typing required.

REQUIREMENTS

• Minimum education: HS diploma or equivalent; prefer Associates degree or some college education in business or medical related field
• Previous experience working in medical office or hospital registration.
• Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with patients, physicians, management, and co-workers
• Ability maintain a high degree of confidentiality
• Demonstrates attention to detail

We offer a great work environment with competitive salary & benefits and continuing education and advancement programs. Join us today!!

We are an equal opportunity employer.

Job Type: Full-time

Hourly range (rate based on experience) $18.22-$22.98