Front Desk - Full benefits, no weekends, 401k matching!

EyeCare Partners; Norfolk (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Job summary

EyeCare Partners is seeking a Patient Coordinator in Norfolk, VA. You will be the first point of contact, ensuring a warm greeting, accurate check-in/out, and smooth front desk operations to support our ophthalmology teams.

The role requires excellent customer service, basic office software skills, and a willingness to work across multiple locations. A high school diploma and at least one year of related experience are required.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience.
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook.
• Excellent customer service and communication skills.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal) and assure courteous service.
• Manage patient flow and ensure timely check-in/out.
• Greet patients promptly and thank them when they leave.
• Maintain accurate fee knowledge and collect payments.
• Reconcile daily cash and perform end-of-day duties.
• Support general office duties as assigned by manager.

Skills

Customer service

Professional communication

Initiative

Team player

Punctuality

Reliability

Education

High school diploma or GED

1 year related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Company:Virginia Eye Consultants Job Title:Patient Coordinator Department:Ophthalmology Reports To: Patient Coordinator Supervisor Location:This is a full-time position located in Norfolk, VA and does require occasional travel to satellite offices in Virginia Beach, Suffolk, and Hampton. We pay mileage! Pay:$16.50-18.50 DOE

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.
• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.