Optical Sales Associate

Virginia Eye Institute; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Virginia Eye Institute in Richmond, VA is seeking a full-time optical sales associate to join our busy practice. You will greet patients, provide friendly, prompt service, and assist in guiding them to the right eyewear solutions.

This role requires strong customer service skills, the ability to handle phone inquiries, and basic familiarity with insurance or managed care processes. You will participate in daily store operations, including financial closings and deposits, and support a

Qualifications

• Greets patients in optical locations with a friendly demeanor.
• Provides prompt, courteous service to patients both in person and on the phone.
• Maintains high quality customer service as a priority.

Responsibilities

• Greet and welcome patients in optical locations.
• Assist with smooth flow of customers through the store and handle inquiries.
• Answer, forward, and route incoming phone calls per protocol.
• Explain basic information about products and managed care plans.
• Handle nightly financial closings and bank deposits.
• Other duties as assigned by management.

Skills

Customer service

Phone support

Job description

The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.

We are searching for a full-time optical sales associate to join our busy practice.

Job Purpose

Greets and welcomes patients in a friendly manner as soon as they arrive in optical locations.

Provides prompt, coorteous service to patients either on the phone or in person.

Ensureshhighqualliitycustomerservice

Duties and Responsibilities

• Ensures asmooth flow of customers throughthestoreby:
• Processingpatientsparework.
• process.
• Anslwers,scores,ands forwards incomingphoncallsin aaccountwithNVIProtocol.
• P rovides first impressionby answering the phone promptly within rigorous.
• andhelpfull to near.
• Processes and understandsmanagedcare plans.
• obtainsdocsinfor from organisms needed.
• Provides customers basics and accurate information.
• Participants regularly schedule demands of corporate policy and initiatives.
• Responsible for nightly financial closings and bank deposits.
• Other duties as assigned