Patient Coordinator Manager - Ophthalmology - Full benefits, paid local travel

EyeCare Partners; Richmond (VA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Full benefits package

401k + employer matching

Paid Time Off (PTO)

Paid holidays

Paid maternity leave

Competitive base pay

Employee discounts

Job summary

Retina Institute of Virginia in Richmond, VA seeks a Patient Coordinator to manage front desk operations across locations with travel to nearby clinics, reimbursed by mileage. You will oversee insurance eligibility, scheduling, and daily reconciliations while leading a patient-focused team.

The role requires strong communication, leadership, and organizational abilities, with a focus on HIPAA compliance and excellent service delivery.

Qualifications

• Excellent verbal and written communication skills.
• Excellent customer service, interpersonal and communication skills.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.

Responsibilities

• Oversee day-to-day front desk operations at multiple locations.
• Perform financial reconciliation and insurance administration.
• Manage personnel, schedules, and PTO across locations.
• Lead regular team meetings and provide training to new Patient Coordinators.
• Ensure HIPAA compliance and high patient satisfaction.

Skills

Communication

Customer service

Interpersonal skills

Education

High School diploma or GED equivalency

Five years of medical practice experience preferred

Tools

NextGenPM

EHR

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Company: Retina Institute of Virginia
Job Title: Patient Coordinator
Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel!
Pay: $25-31 DOE

Hours

• Full Time
• Our clinic is open Monday-Friday 7am-5:30pm
  • Your shifts will fall within these hours
  • You may need to work a little earlier and/or later as needed
• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

This individualis responsible foroverseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth andexpeditiousmanner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This positionis responsible forthe management of the patient coordination processes and team at all assigned locations.

Essential Duties and Responsibilities

The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.

• Understand and support theEyeCarePartners. Understand and abide by a high standard of professional ethicsin order toensure the integrity of the organization.
• Complies withHIPAA,Complianceand ECP policies and procedures.
• Provides leadership, guidance, andexpertiseto all Patient Coordinators.
• Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to:
• Patient check-in
• Patient check-out
• Patient insurance eligibility and authorization
• Referral/outside test scheduling and coordination
• Daily payment/cash reconciliation
• Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location.
• Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, providesagendaand holds team meetings.
• Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP.
• Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managersregardingprocesses and procedures. Participates in location ordepartmentspecific staff meetings as needed. Attends company training events.
• Communicatesaboutdepartment, practice and ECP programs and initiatives.
• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharingresponsibility forattainingthe goals of the practice.
• Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric.
• Implement andmonitorsall systems and equipment, includingPhreesia.
• Providesover sightto department specific dashboard and KPI’s including but not limited to check-in time, front desk hours.
• Troubleshootsbottlenecks and process inefficiencies to continually improve office operations.
• Ensuresaccuratecharge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits.
• Performs/Assists with interviews and corrective actions.
• Coordinate with team members and other management to resolve any concerns
• Complete all timesheets appropriately.
• Jobmayrequireother duties as assigned.

Preferred Qualifications

While notrequired, the following are preferred qualifications associated with the job and will be under consideration.

• Excellent verbal and written communication skills.
• Excellent customer service,interpersonaland communication skills.
• Ability to interact with all levels of employees in acourteous, professional mannerat all times.

Education and Experience

The minimum level of education and experiencerequiredto perform the job at a satisfactory level.

• High School diploma orGEDequivalency isrequired.
• Favorableresulton background checkrequired.
• Must be able to provide proof of identity andright to work in the United States.
• Five yearsof medical practice experience preferred.
• Strong leadership background.
• Strong financial background withpreviousbookkeeping experience.

Knowledge, Skills, and Abilities

The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level.

• Exhibit excellent professional demeanor and appearance. Exhibit maturity, reliability,composureand stability under pressurein order tohandle on-the-job challenges. Respectful treatment of patients and subordinates.
• Ability to organize and direct thetaskof the office team and manage multiple tasks simultaneously.
• Strong understanding of healthcare practices, with an emphasis on ophthalmic and optometric practices.
• Strong knowledge of computer programs includingNextGenPM and EHR.
• Strong attention to detail.
• Empathetic personality giving attention topatient’sneeds and concerns.
• Ability towriteroutine reports and correspondence.
• Ability to apply commonsenseunderstanding to carry out instructionsfurnishedin written, verbal or diagram form.
• Ability to resolve team conflict.
• Uses creativity/innovation in carrying out responsibilities/introducingnew ideasor programs; adapts traditional methodologiesin accordance witha changing business environment.

Decision Making

Common decisions made in the job and the level of review or autonomy needed to finalize such decisions.

• HIPAA compliance is strictly followedin accordance withindustry regulations
• May make recommendations regarding policies associated with the job’s purpose and essential responsibilities.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions.

Physical Requirements

Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employeeis regularly required tostand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear.
• Regular attendance is a necessary and essential function.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foretremploymenwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.