Back Office Engineer - Pump Systems & Tech Support

GRUNDFOS

Houston (TX)

Hybrid

USD 69,000 - 104,000

Full time

38 hours ago

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Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteer leave

Job summary

Grundfos in the United States (Brookshire, TX facility) seeks a technical back-office professional to deliver tailored solutions, assist with tenders and project calculations, and strengthen customer relationships in the pump industry.

The role requires a Bachelor's in Engineering, 3+ years in engineering or customer support, SAP CRM/SD familiarity, and strong English communication. This hybrid position offers flexible hours, health benefits, and growth opportunities.

Qualifications

Bachelor's degree in Engineering or equivalent.
3+ years of relevant work experience.
Fundamental knowledge of pumps and pumping systems.
Proficiency in English with strong written and verbal skills.
Experience with SAP CRM/SD and MS Office.

Responsibilities

Provide second-level technical support including product sizing, application engineering, system integration, and accessory selection.
Support sales by managing technical aspects of tenders and projects with specifications and calculations.
Collaborate with internal teams to develop tailored pump solutions for customer environments.
Handle complex inquiries and quotations, including HX and accessories.
Identify business opportunities and hand over leads to external sales.