CSSC Back Office Engineer

GRUNDFOS; Houston (TX); Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteer leave

Job summary

Grundfos in the United States (Brookshire, TX facility) seeks a technical back-office professional to deliver tailored solutions, assist with tenders and project calculations, and strengthen customer relationships in the pump industry.

The role requires a Bachelor's in Engineering, 3+ years in engineering or customer support, SAP CRM/SD familiarity, and strong English communication. This hybrid position offers flexible hours, health benefits, and growth opportunities.

Qualifications

• Bachelor's degree in Engineering or equivalent.
• 3+ years of relevant work experience.
• Fundamental knowledge of pumps and pumping systems.
• Proficiency in English with strong written and verbal skills.
• Experience with SAP CRM/SD and MS Office.

Responsibilities

• Provide second-level technical support including product sizing, application engineering, system integration, and accessory selection.
• Support sales by managing technical aspects of tenders and projects with specifications and calculations.
• Collaborate with internal teams to develop tailored pump solutions for customer environments.
• Handle complex inquiries and quotations, including HX and accessories.
• Identify business opportunities and hand over leads to external sales.

Skills

Customer service

English communication

Problem solving

Team collaboration

Education

Bachelor's degree in Engineering

Tools

SAP CRM/SD

MS Office

Job description

Are you passionate about solving complex technical challenges while delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

What You Will Be Doing

As a key part of the CSSC Back Office team, you'll create impact by delivering tailored technical solutions that ensure optimal pump system performance and strengthen lasting customer relationships.

Your main responsibilities include:

• Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels
• Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations
• Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments
• Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction
• Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships
• Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability

What Makes You a Great Fit

Above all, you are a technically skilled problem solver with strong customer service instincts, the ability to juggle multiple priorities with accuracy, and a collaborative spirit that lifts the entire team. We would also imagine that you have:

• Bachelor's degree in Engineering or equivalent, with 3+ years of relevant work experience
• Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories
• Previous customer service experience with strong written and verbal English communication skills
• Proficiency in ERP systems (SAP CRM/SD preferred) and MS Office applications including Excel, Word, and Teams
• Ability to work in a hybrid schedule based out of the Brookshire, TX facility.

It is a plus if you also:

• Application engineering experience specifically in the pump industry
• Experience with product sizing software and handling technical specifications per industry standards
• Proven ability to anticipate customer needs and proactively deliver solutions

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

The salary range for this position is $69,000 to $104,000. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.