CSSC Back Office Engineer

Grundfos GmbH; United States; Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Job summary

Grundfos GmbH in the United States is seeking a CSSC Application Engineer to deliver expert technical support and tailored pumping solutions across multiple channels, while mentoring the Back Office team. You will work on technical sizing, system integration, tender support, and complex inquiries to ensure high customer satisfaction with a focus on performance and reliability in diverse environments.

The role requires a degree in engineering and 3+ years of experience, with hybrid work from

Qualifications

• Bachelor's degree in Engineering or equivalent with 3+ years of relevant work experience.
• Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories.
• Strong written and verbal English communication.
• Proficiency in ERP systems (SAP CRM/SD preferred) and Microsoft Office (Excel, Word, Teams).
• Ability to work in a hybrid schedule based out of the Brookshire, TX facility.

Responsibilities

• Provide second-level technical support with product sizing and application engineering.
• Support sales by handling technical tenders, specs, dimensions, and calculations.
• Collaborate with internal teams to tailor solutions for diverse environments.
• Handle escalated inquiries and quotations including HX and accessories.
• Identify opportunities and hand leads to sales with value-added services.
• Provide technical guidance to CSSC Back Office team.

Skills

English communication

Customer service

Problem solving

Education

Bachelor's degree in Engineering

Tools

SAP CRM/SD

MS Office

Excel

Word

Teams

Job description

Are you passionate about solving complex technical challenges while delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Application Engineer, you will be providing expert-level technical support and application engineering to customers across multiple channels, helping them find optimal pumping solutions while mentoring and supporting the CSSC Back Office team. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doingAs a key part of the CSSC Back Office team, you'll create impact by delivering tailored technical solutions that ensure optimal pump system performance and strengthen lasting customer relationships.

Your main responsibilities include:

• Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels
• Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations
• Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments
• Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction
• Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships
• Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability

What makes you a great fitAbove all, you are a technically skilled problem solver with strong customer service instincts, the ability to juggle multiple priorities with accuracy, and a collaborative spirit that lifts the entire team. We would also imagine that you have:

• Bachelor's degree in Engineering or equivalent, with 3+ years of relevant work experience
• Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories
• Previous customer service experience with strong written and verbal English communication skills
• Proficiency in ERP systems (SAP CRM/SD preferred) and MS Office applications including Excel, Word, and Teams
• Ability to work in a hybrid schedule based out of the Brookshire, TX facility.

It is a plus if you also:

• Application engineering experience specifically in the pump industry
• Experience with product sizing software and handling technical specifications per industry standards
• Proven ability to anticipate customer needs and proactively deliver solutions

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

The salary range for this position is $69,000 to $104,000. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or visit grundfos.com

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.

Workplace: Hybrid (office and home-working)

Job Location: Brookshire, Texas, United States | Houston, Texas, United States | Katy, Texas, United States

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.