Back‑Office Electronic Services Specialist

University of Hawaii Federal Credit Union; Honolulu (HI); On-site; USD 48,000 - 60,000; Full time

Job summary

University of Hawaii Federal Credit Union in Honolulu seeks an Electronic Services Specialist to support back-office operations for electronic services, including ACH, debit/credit cards, bill pay, and remote deposit capture. The role ensures account maintenance, audits, and various back-office tasks.

You will perform ACH processing, card program processing, process credit card payments, handle travel notifications, monitor overdrawn accounts, respond to bill payment inquiries, and contribute to

Qualifications

• High School degree or GED required.
• Basic understanding of MS Office Suite is desired.
• Basic knowledge of financial institution applications.
• Two years clerical/financial institution/operations & customer service experience.
• Excellent verbal and written communication skills.
• Good analytical, creative, and problem-solving skills.
• Excellent computer skills.

Responsibilities

• Performs ACH processing, including exceptions and stop payments.
• Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
• Processes credit card payments.
• Inputs travel notifications for debit and credit cards.
• Monitors overdrawn accounts.
• Performs account maintenance on active and closed accounts.
• Responds to bill payment inquiries.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Analytical skills

Problem solving

Computer skills

Education

High School diploma or GED

Tools

MS Office

Financial institution applications

Job description

University of Hawaii Federal Credit Union in Honolulu seeks an Electronic Services Specialist to support back-office operations for electronic services, including ACH, debit/credit cards, bill pay, and remote deposit capture. The role ensures account maintenance, audits, and various back-office tasks.

You will perform ACH processing, card program processing, process credit card payments, handle travel notifications, monitor overdrawn accounts, respond to bill payment inquiries, and contribute to