Back-of-House Team Leader: Lead Ops & Develop People

Workstream; Lehigh Acres (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

A fun work environment where you can 긍

Flexible scheduling (and closed on NFL

Job summary

Chick-fil-A is seeking a Team Leader who embodies our culture and servant’s heart. You will support senior leadership, coach teammates, and drive daily operations with urgency and care.

You’ll lead by example in a high‑volume restaurant, focus on service quality, and help develop a team capable of delivering remarkable guest experiences while upholding our standards and values.

Qualifications

• Smile and engage guests with a friendly demeanor.
• Create and maintain eye contact to build connection.
• Speak enthusiastically and clearly with guests.
• Make emotional connections to ensure positive experiences.
• Reliable transportation and punctuality for shifts.
• Ability to work in a fast-paced environment.
• Strong people skills with a service mindset.
• Commitment to superior customer service.
• Ability to coach and address team performance issues.
• Team environment with shared ownership and responsibility.

Responsibilities

• Oversee daily shift operations and ensure smooth service.
• Coach and develop team members to drive performance and morale.
• Lead shifts, open/close, and act as key holder when needed.
• Provide immediate, respectful responses to guest needs.
• Assist in training new hires and set shift tone as a role model.
• Maintain excellent communication within the team and with guests.

Skills

Team leadership

Customer service

Communication

Guest satisfaction

Reliability

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Member Phase:

• A strong technician in operations
• Deliver remarkable service to guests with care and efficiency.
• Demonstrate commitment to learning and development.

Supervisor/Team Leader Phase:

• Oversee daily shift operations
• Coach and develop team members to drive performance and morale.
• Begin overseeing specific areas of operations (i.e. cleaning, food safety, technology, satisfaction scores, etc.).
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Director Phase:

• Lead larger operational segments of the business with excellence.
• Develop strategies to enhance efficiency, sales, and team engagement.
• Collaborate with leadership and other Directors to drive organizational goals.
• Continue to refine leadership skills through advanced development opportunities.

What we’re looking for:

• A highly motivated individual who strives for excellence.
• Strong communication and interpersonal skills.
• Desire to read, learn, and grow personally and professionally.
• Proven ability to adapt and perform in a fast-paced environment.
• Commitment to Chick-fil-A’s mission of providing excellent service and care.

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.