Team Leader - Back of House

Workstream; Lehigh Acres (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Learning from Operators

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader who embodies our values and servant leadership. You will support senior leadership in running daily operations, coach team members, and uphold our service standards while delivering warmth and care to guests in a fast-paced restaurant setting.

The role offers both full-time and part-time opportunities, with an emphasis on dependable teamwork, safety, and continuous development within a positive, people-focused culture.

Qualifications

• Must have strong communication and interpersonal skills.
• Demonstrated leadership and ability to coach teammates.
• Commitment to exceptional customer service and hospitality.
• Willingness to learn and adapt in a fast-paced restaurant.
• Proven ability to work with a team and maintain standards.

Responsibilities

• Oversee daily shift operations and ensure smooth service.
• Coach and develop team members to improve performance and morale.
• Open/close shifts, lead shifts, and act as a role model for the team.
• Maintain standards for food safety, service quality, and guest satisfaction.
• Provide immediate, respectful responses to guest needs and concerns.

Skills

Communication

Interpersonal skills

Leadership

Customer service

Team collaboration

Urgency / reliability

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Member Phase:

• A strong technician in operations
• Deliver remarkable service to guests with care and efficiency.
• Demonstrate commitment to learning and development.

Supervisor/Team Leader Phase:

• Oversee daily shift operations
• Coach and develop team members to drive performance and morale.
• Begin overseeing specific areas of operations (i.e. cleaning, food safety, technology, satisfaction scores, etc.).
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Director Phase:

• Lead larger operational segments of the business with excellence.
• Develop strategies to enhance efficiency, sales, and team engagement.
• Collaborate with leadership and other Directors to drive organizational goals.
• Continue to refine leadership skills through advanced development opportunities.

What we’re looking for:

• A highly motivated individual who strives for excellence.
• Strong communication and interpersonal skills.
• Desire to read, learn, and grow personally and professionally.
• Proven ability to adapt and perform in a fast-paced environment.
• Commitment to Chick-fil-A’s mission of providing excellent service and care.

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.