Team Leader: Lead Ops & People Growth

Chick-fil-A; Progress (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced Operators

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to support senior leadership in daily restaurant operations and develop team members. This role focuses on completing tasks to run the restaurant smoothly and coaching staff to uphold service standards.

You will lead by example, open/close shifts, and ensure cash handling accuracy while fostering a positive, people-focused environment.

Qualifications

• Must maintain a positive, welcoming demeanor.
• Strong eye contact and clear communication.
• Ability to speak enthusiastically and connect with guests.
• Reliable transportation and punctuality.
• Ability to work in a fast-paced environment.
• Strong teamwork and service orientation.

Responsibilities

• Participate in daily restaurant operations in a high-volume setting.
• Provide immediate and respectful response to guests' needs.
• Assist in training new hires and set the shift tone as a role model.
• Lead shifts, open/close duties and cash handling where required.
• Maintain excellent communication with team during service.
• Uphold Chick-fil-A standards and culture while delivering service.

Skills

Smile

Eye contact

Speak enthusiastically

Guest connection

Reliable transportation

Fast-paced environment

Team member coaching

Customer service

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.