Back of House Shift Leader

Chick-fil-A; Jackson (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Positive work environment

Flexible scheduling

Mentorship and development

Scholarship opportunities

Competitive pay

Shift meals

Job summary

Chick-fil-A is seeking a Shift Leader in Jackson, MI to uphold CARES values and lead with honor, dignity, and respect. You will coach and develop team members, ensure food quality and safety, and drive guest satisfaction through servant leadership.

You’ll manage daily operations, open/close shifts, and mentor teammates while maintaining a positive, fast-paced environment that reflects the brand’s commitment to service. Strong communication and reliability are essential for success.

Qualifications

• Leadership experience in a restaurant or fast-paced, people-centered environment.
• Strong hospitality mindset and guest-focused approach.
• Dependable, punctual, and trustworthy with reliable transportation.
• Ability to manage tasks and maintain accuracy under pressure.
• Commitment to brand standards and safety practices.

Responsibilities

• Actively participate in day-to-day kitchen operations in a high-volume environment while maintaining food safety and quality standards.
• Ensure all food is prepared, held, and served according to brand standards, food safety guidelines, and local health regulations.
• Support training and development of kitchen team members, modeling food safety practices and setting clear expectations for each shift.
• Be a positive, encouraging, and dependable team player who helps maintain a safe, respectful, and disciplined kitchen environment.
• Open and/or close the kitchen, lead shifts, and serve as a key holder when assigned.
• Complete and verify all kitchen opening and closing procedures, including temperature logs and sanitation checklists.
• Communicate clearly with front-of-house leaders and kitchen team members to ensure safe, efficient operations.

Skills

Leadership

Hospitality

Reliability

Operational Excellence

Attention to Detail

Team Development

Guest Service

Communication

Problem Solving

Accountability

Ownership

Job description

A Shift Leader consistently demonstrates our CARES values by caring for people and leading with honor, dignity, and respect. They have a servant’s heart, place others above themselves, and show strong character in how they lead and make decisions. They have a genuine passion for leading, coaching, and developing team members to help them grow and succeed. Shift Leaders take initiative, maintain a steady sense of urgency, and model the behaviors they expect from others.

Shift Leaders support senior leadership by executing daily operations and holding the team accountable to operational standards. Their primary focus is ensuring the restaurant runs effectively while coaching and developing team members. Shift Leaders lead by example and set the tone for performance, culture, and the guest experience.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A positive, team-oriented work environment where you can make a meaningful impact
• Flexible scheduling, with Sundays always closed
• Direct learning and mentorship from an experienced Owner-Operator and restaurant leadership team
• Intentional growth and development designed to support your professional goals
• Access to scholarship opportunities
• Competitive pay
• Complimentary shift meals
• Team engagement, celebrations, and outings that build real connection

Shift Leader Responsibilities:

• Actively participate in day-to-day kitchen operations in a high-volume, fast-paced environment while maintaining food safety and quality standards
• Ensure all food is prepared, held, and served according to brand standards, food safety guidelines, and local health regulations
• Support the training and development of kitchen team members and leaders, modeling proper food safety practices and setting clear expectations for each shift
• Be a positive, encouraging, and dependable team player who helps maintain a safe, respectful, and disciplined kitchen environment
• Open and/or close the kitchen, lead shifts, and serve as a key holder when assigned
• Complete and verify all kitchen opening and closing procedures, including temperature logs, sanitation checklists, and cleanliness standards
• Communicate clearly and professionally with front-of-house leaders and kitchen team members to ensure safe, efficient, and consistent operations

Be Committed To Our Core Values:

C - Character: We lead with humility, honesty, and integrity. We do the right thing, even when no one is watching, and hold ourselves accountable in every decision.

A - Atmosphere: We intentionally create a positive, encouraging, and respectful environment where both guests and team members feel valued and welcomed.

R - Relationship and Results: We invest in our people; coaching, developing, and supporting them because strong relationships drive strong, sustainable results.

E - Effort and Excellence: We don’t pursue perfection, but we are committed to meeting our standards every time through consistent effort, discipline, and attention to detail

S - Servant Leadership: We lead by serving first. We put the needs of the team above ourselves and work selflessly toward shared success.

Qualifications & Expectations:

• Leadership Experience: 1–2 years of restaurant leadership experience or 3+ years of demonstrated leadership in a fast-paced, people-centered environment
• Hospitality First: Naturally creates a warm, welcoming, and respectful experience for every guest
• Character & Reliability: Dependable, punctual, and trustworthy with reliable transportation
• Operational Excellence: Performs well in a fast-paced environment while maintaining accuracy, calm, and consistency
• Attention to Detail: Values excellence by following systems, standards, and details that protect the guest and team experience
• Focused Execution: Manages tasks with discipline and prioritization while staying present with people
• People Care: Builds strong relationships with team members and shows a genuine desire to serve, support, and develop others
• Service Commitment: Demonstrates a deep commitment to remarkable guest service in every interaction
• Leadership Accountability: Addresses team member performance and behavior with clarity, fairness, and care
• Shared Ownership: Works collaboratively with leaders and team members, taking responsibility for results and culture

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.