Back-of-House Shift Lead: Lead, Coach & Ensure Quality

HARRIETS HAMBURGERS HOLDINGS LLC; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Harriet’s Hamburgers Holdings LLC in Charlotte, NC is seeking a Back of House Shift Lead to oversee daily kitchen operations, uphold high food quality and safety standards, and ensure smooth, efficient service. This hands-on role requires a hands-on leader who can motivate team members, manage operational tasks, and contribute to a positive and productive work environment.

You will motivate the team, manage vendor invoices, and help control costs while building a positive work environment.

Qualifications

• Minimum 2 years of restaurant management or leadership experience in a high-volume, fast-paced environment.
• Ability to learn and train others on all aspects of Harriet’s operations.
• Strong leadership, coaching, and team development skills.
• Passion for hospitality and the ability to inspire others to deliver excellence.
• Understanding of financial aspects of restaurant operations, including cost control and labor management.
• Dependable, organized, and able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Open or close the restaurant following established procedures.
• Lead daily back-of-house operations to ensure smooth workflow and consistent quality.
• Write checks for vendors and scan invoices accurately.
• Ensure that food safety, sanitation, and quality assurance standards are consistently met.
• Collaborate with the team to improve the speed of service, guest satisfaction, and overall cleanliness.
• Foster personal growth and develop leadership skills in team members.
• Ensure compliance with company policies and operational standards in all areas, including production, preparation, inventory management, team supervision, and customer relations.
• Maintain equipment, kitchen organization, and inventory levels.

Skills

Leadership

Coaching

Team development

Hospitality

Cost control

Labor management

Flexible hours

Operations management

Job description

Harriet’s Hamburgers Holdings LLC in Charlotte, NC is seeking a Back of House Shift Lead to oversee daily kitchen operations, uphold high food quality and safety standards, and ensure smooth, efficient service. This hands-on role requires a hands-on leader who can motivate team members, manage operational tasks, and contribute to a positive and productive work environment.

You will motivate the team, manage vendor invoices, and help control costs while building a positive work environment.