FOH Shift Lead - Hospitality Leader & Coach

Take 5 Oil Change; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Job summary

Harriet’s Hamburgers in Charlotte, NC is seeking a Front of House Shift Lead to supervise the FOH team during shifts, ensuring guest service excellence and smooth operations. This full-time role requires leadership, coaching, and adherence to company standards to maintain a hospitable restaurant environment.

The position involves opening/closing procedures, scheduling support, staff training, and maintaining cleanliness and safety.

Qualifications

• 2+ years of experience in restaurant operations, preferably in a supervisory or leadership role.
• Strong leadership, coaching, and team development skills.
• Excellent communication and problem-solving abilities.
• Ability to motivate and inspire a team to deliver outstanding service.
• Knowledge of front-of-house operations, cash handling, and customer service best practices.

Responsibilities

• Lead the front-of-house team during assigned shifts, ensuring high standards of guest service and operational efficiency.
• Open or close the restaurant according to company procedures.
• Assist with scheduling, timekeeping, and daily operational tasks as assigned.
• Train, coach, and mentor FOH team members to promote skill development and growth.
• Ensure compliance with company standards in guest service, cleanliness, inventory, and team management.
• Handle guest issues promptly and professionally to ensure a positive dining experience.
• Collaborate with the kitchen and management team to maintain smooth communication and workflow.
• Support cash handling, register operations, and financial accuracy during the shift.
• Monitor and maintain FOH cleanliness, organization, and safety standards.

Skills

Leadership

Communication

Problem-solving

Team development

Cash handling

FOH operations

Tools

POS systems

Job description

Harriet’s Hamburgers in Charlotte, NC is seeking a Front of House Shift Lead to supervise the FOH team during shifts, ensuring guest service excellence and smooth operations. This full-time role requires leadership, coaching, and adherence to company standards to maintain a hospitable restaurant environment.

The position involves opening/closing procedures, scheduling support, staff training, and maintaining cleanliness and safety.