Back of House Manager

Workstream; West Goshen Township (PA); On-site; USD 52,000 - 70,000; Full time

Job summary

Chick-fil-A is seeking a Back of House Manager to lead the kitchen team, ensuring safe, high-quality food in a clean, efficient, and welcoming environment. You will develop team members, maintain standards, and foster a strong culture within the restaurant.

The ideal candidate is a confident leader who enjoys developing people, thrives in a fast-paced setting, and takes pride in doing things the right way. This role supports guest experience and operational excellence.

Qualifications

• Previous leadership or management experience preferred.
• Restaurant or food service experience preferred.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, and hold others accountable.
• Strong organizational and problem-solving skills.
• Ability to remain calm and make decisions in a fast-paced environment.
• Commitment to food safety, cleanliness, and operational excellence.
• Ability to work a flexible schedule, including mornings, evenings, weekends and holidays.
• Must be able to stand for extended periods and perform the physical requirements of a restaurant environment.

Responsibilities

• Lead, coach, and develop Back of House team members and leaders.
• Set clear expectations and uphold Chick-fil-A standards.
• Train new team members on food preparation, safety, quality, and procedures.
• Provide ongoing feedback, encouragement, and recognition to help team members grow.
• Help identify and develop future kitchen leaders.
• Create a positive, respectful, and team-oriented work environment.
• Oversee daily Back of House operations for smooth service.
• Ensure food is prepared safely and according to Chick-fil-A standards.
• Monitor quality, portions, holding times, and presentation.
• Maintain sanitation procedures and clean storage areas.
• Monitor inventory and help control food waste and costs.
• Identify operational challenges and implement solutions.

Skills

Leadership

Team development

Communication

Coaching

Problem-solving

Organizational skills

Fast-paced adaptability

Job description

Back of House Manager

Position Overview

The Back of House Manager is responsible for leading the kitchen team and ensuring that every guest receives safe, high-quality food in a clean, efficient, and welcoming environment. This role plays a key part in developing team members, maintaining operational standards, and creating a strong culture within the restaurant.

The ideal candidate is a confident leader who enjoys developing people, thrives in a fast-paced environment, and takes pride in doing things the right way.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop Back of House team members and leaders.
• Set clear expectations and hold the team accountable to Chick-fil-A standards.
• Train new team members on food preparation, safety, quality, and operational procedures.
• Provide ongoing feedback, encouragement, and recognition to help team members grow.
• Help identify and develop future kitchen leaders.
• Create a positive, respectful, and team-oriented work environment.

Kitchen Operations

• Oversee daily Back of House operations to ensure smooth and efficient service.
• Ensure food is prepared accurately, safely, and according to Chick-fil-A standards.
• Monitor food quality, portioning, holding times, and presentation.
• Maintain proper food safety and sanitation procedures.
• Ensure the kitchen, equipment, and storage areas remain clean and organized.
• Monitor inventory and help control food waste and operating costs.
• Identify operational challenges and implement solutions to improve efficiency.

Guest Experience

• Partner with Front of House leadership to ensure a seamless overall guest experience.
• Maintain a sense of urgency during busy periods while keeping quality and hospitality a priority.
• Address operational issues quickly and professionally.
• Help create a restaurant environment where guests and team members feel cared for.

Leadership & Administration

• Assist with scheduling, labor management, and deployment of team members.
• Monitor labor and productivity throughout each shift.
• Communicate important information, goals, and expectations to the Back of House team.
• Participate in leadership meetings and contribute ideas for improving the restaurant.
• Follow and reinforce all Chick-fil-A policies, procedures, and standards.
• Lead by example through a strong work ethic, positive attitude, and commitment to the team.

Qualifications

• Previous leadership or management experience preferred.
• Restaurant or food service experience preferred.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, and hold others accountable.
• Strong organizational and problem-solving skills.
• Ability to remain calm and make decisions in a fast-paced environment.
• Commitment to food safety, cleanliness, and operational excellence.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.
• Must be able to stand for extended periods and perform the physical requirements of a restaurant environment.

What We’re Looking For

We are looking for someone who:

• Leads with a servant's heart
• Takes ownership and follows through
• Enjoys developing and investing in others
• Holds themselves and others to a high standard
• Is dependable, positive, and solutions-oriented
• Can lead confidently while still being part of the team
• Takes pride in creating an excellent experience for both guests and team members

Why Join Our Team?

As a Back of House Manager, you will have the opportunity to make a meaningful impact on both our restaurant and the people who work here. You’ll be part of a leadership team that values personal growth, teamwork, hospitality, and excellence.

This is more than managing a kitchen — it’s an opportunity to lead people, build a strong team, and help create an exceptional restaurant.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.