Back-of-House Leader: Develop Teams, Elevate Service

Workstream; West Goshen Township (PA); On-site; USD 52,000 - 70,000; Full time

Job summary

Chick-fil-A is seeking a Back of House Manager to lead the kitchen team, ensuring safe, high-quality food in a clean, efficient, and welcoming environment. You will develop team members, maintain standards, and foster a strong culture within the restaurant.

The ideal candidate is a confident leader who enjoys developing people, thrives in a fast-paced setting, and takes pride in doing things the right way. This role supports guest experience and operational excellence.

Qualifications

• Previous leadership or management experience preferred.
• Restaurant or food service experience preferred.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, and hold others accountable.
• Strong organizational and problem-solving skills.
• Ability to remain calm and make decisions in a fast-paced environment.
• Commitment to food safety, cleanliness, and operational excellence.
• Ability to work a flexible schedule, including mornings, evenings, weekends and holidays.
• Must be able to stand for extended periods and perform the physical requirements of a restaurant environment.

Responsibilities

• Lead, coach, and develop Back of House team members and leaders.
• Set clear expectations and uphold Chick-fil-A standards.
• Train new team members on food preparation, safety, quality, and procedures.
• Provide ongoing feedback, encouragement, and recognition to help team members grow.
• Help identify and develop future kitchen leaders.
• Create a positive, respectful, and team-oriented work environment.
• Oversee daily Back of House operations for smooth service.
• Ensure food is prepared safely and according to Chick-fil-A standards.
• Monitor quality, portions, holding times, and presentation.
• Maintain sanitation procedures and clean storage areas.
• Monitor inventory and help control food waste and costs.
• Identify operational challenges and implement solutions.

Skills

Leadership

Team development

Communication

Coaching

Problem-solving

Organizational skills

Fast-paced adaptability

Job description

Chick-fil-A is seeking a Back of House Manager to lead the kitchen team, ensuring safe, high-quality food in a clean, efficient, and welcoming environment. You will develop team members, maintain standards, and foster a strong culture within the restaurant.

The ideal candidate is a confident leader who enjoys developing people, thrives in a fast-paced setting, and takes pride in doing things the right way. This role supports guest experience and operational excellence.