Back of House Manager

Chick-fil-A; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling (and closed on Sun

Scholarship opportunities

Learning from experienced Operators

Growth and development

Competitive pay

Job summary

Chick-fil-A is seeking a Back of House Manager to support senior leadership in daily operations and drive Operational Excellence. The role emphasizes serving guests with a heart for teamwork, coaching staff, and maintaining high standards in a fast-paced kitchen.

You will lead shifts, mentor teammates, and ensure tasks are completed to keep the restaurant running smoothly. This position offers growth and a strong team culture within Chick-fil-A’s service-focused environment.

Qualifications

• Strong people skills with a desire to serve team members.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Excellent communication skills, both written and spoken.
• Experience in leadership roles such as shift lead or supervisor is a plus.

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Lead shifts, open/close, and act as a role model for the team.
• Coach and train new hires and hold team accountable for performance.
• Foster a friendly, encouraging team environment and exceptional guest service.

Skills

Communication skills

Eye contact

Enthusiasm

Guest service mindset

Team leadership

Fast-paced work ethic

Reliability

Problem solving

Job description

A Back of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Managers lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Back of House Manager Benefits:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Back of House Manager Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Back of House Manager Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.