Back of House Director -Newburgh

Chick-fil-A; Evansville (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed on Sundays

Learning from an experienced Operator

Growth and development

Job summary

Chick-fil-A Evansville is seeking a Director who embodies our core values and a servant’s heart. You will lead daily operations, drive Exceptional Service, and keep Team Leaders accountable for Operational Excellence and our Recipe for Service.

You will coach Team Leaders, open and close shifts, and set the tone for a high-volume, people-focused restaurant. A strong leader with initiative, urgency, and a passion for serving others will thrive in this role.

Qualifications

• 3-5 years of restaurant management experience preferred
• Ability to work in a fast-paced environment
• Strong customer service orientation
• Excellent communication and leadership skills
• Ability to train and develop others
• Reliable transportation

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Open and/or close, lead shifts, and act as a role model for the team
• Coach and develop Team Leaders to achieve Operational Excellence
• Ensure exceptional guest service and a positive work environment
• Manage scheduling, training, and team development

Job description

A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Directors are responsible for executing daily operations and keeping Team Leaders accountable for each component of Operational Excellence and our Recipe for Service. A Director's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing Team Leaders. Directors lead by example and set the tone that others will follow.

Position Type:

• Full-time
• Senior Leadership

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator
• Intentional growth and development to help you reach your professional goals
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and verbal

Day In The Life/Schedule

• Monday- Saturday availability | 40-50 hours/week | Sunday and one additional day off each week.
• Time Expectations: During the initial phase (4-6 weeks), the new team member will learn every position in the restaurant and work alongside team members. This individual will spend approximately 32-35 hours/week on shift and 3-6 hours/week off shift to focus on leadership level responsibilities—developing Team Members, planning strategy, attending leadership meetings, etc.
• Overview: You will spend each day thinking for and leading a multi-million-dollar business. You will push team members to be their best while delivering excellent customer service. You will wear multiple hats and have your hand in Innovation & Strategy, Vision, Accountability, Goal Setting, Employee Training & Development, Reviews, Scheduling, Ordering, Inventory, and Budgeting.

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience (3-5 years) of restaurant management is preferred

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.