Back of House Director

Chick-fil-A; Boca Raton (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fun work env

Flexible scheduling

Mentorship

Growth & development

Scholarships

Competitive pay

Job summary

Chick-fil-A is seeking a Director to lead shifts, coach team members, and uphold our service culture in a fast-paced restaurant setting. The role focuses on operational excellence, inventory control, and staff development under the Chick-fil-A framework.

The ideal candidate demonstrates a servant’s heart, strong character, and urgency in daily operations, while maintaining safety standards and driving profitability through effective leadership and teamwork.

Qualifications

• Smile, eye contact, and enthusiastic communication required.
• Strong customer service mindset and teamwork.
• Reliable transportation and ability to work in fast-paced environment.
• Proficient IT skills and problem-solving abilities.

Responsibilities

• Deliver food quickly with order accuracy.
• Oversee inventory and facilities management.
• Lead shifts and ensure smooth kitchen operations.
• Train and develop Kitchen Team Members.
• Maintain positive staff relationships and coach as needed.
• Maximize profitability and productivity.
• Motivate staff to meet sales targets.
• Ensure health and safety compliance.
• Support staffing levels with executive team.
• Prepare promotional displays and materials.
• Provide opportunities for staff advancement.

Skills

Smile

Eye contact

Speak enthusiastically

Guest connections

Reliable transportation

Team communication

Customer service

IT skills

Problem solving

Leadership focus

Job description

A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. An assistant Director's main areas of focus are running a shift while completing tasks so that the restaurant runs effectively, and coaching/developing team members. Assistant Directors lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Director Responsibilities:

• Quickly deliver food with order accuracy
• Responsible for inventory and facilities management
• Demonstrate knowledge of the brand and menu items
• Follow Chick-fil-A’s operational policies and procedures
• Ensures that the shifts are running smoothly in the kitchen
• Serves as subject matter expert to leadership for ongoing kitchen support
• Complete understanding of key positions in the back of the store
• Works with executive team to ensure appropriate daily and restaurant staffing levels
• Trains new Kitchen Team Members and follows up to ensure they’re equipped for success
• Maintains a positive working relationship and treats all employees with respect while handling coaching conversations and providing them with direction and feedback
• Maximize profitability and productivity
• Motivate staff to achieve sales targets
• Ensure compliance with safety and health regulations
• Prepare promotional displays and materials
• Provide opportunities for staff advancement

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Excellent organizational and team working skills
• Effective verbal communication and numerical skills
• Proficient IT skills and enthusiasm
• Problem-solving abilities and resourcefulness
• Ability to set a positive example for the team
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their team members and give back to their communities.