B2B Wholesale Operations Specialist - Drive On-Time Orders

Vivobarefoot; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Vivobarefoot is seeking a B2B Customer Operations Specialist to own the wholesale order journey for our accounts. You will manage inquiries and the full lifecycle, coordinating with warehouse, logistics, finance and sales to ensure on-time, in-full delivery.

Proficiency with CRM/ERP is required; you will prioritize in a fast-paced environment and drive reorder revenue through timely quotes. NetSuite experience is a plus as you support US wholesale operations in Austin.

Qualifications

• 1+ years experience in B2B customer service, wholesale support or inside sales.

Responsibilities

• Manage wholesale customer enquiries and the full order lifecycle - entry, changes, allocations, substitutions and ship-date confirmations
• Resolve order-to-cash issues and document actions in CRM/ERP
• Coordinate with warehouse/3PL, logistics, finance and sales to support on-time, in-full delivery
• Follow routing guides and compliance requirements to reduce chargebacks
• Qualify customer needs and recommend replenishment options and products
• Prepare quotes, follow up to close and convert service interactions into reorder revenue
• Run outbound campaigns for reorders, seasonal deadlines and lapsed accounts
• Manage the US NetSuite B2B CRM tool for US wholesale and Americas distributors
• Support weekly stock replenishment for owned retail

Skills

B2B customer service

Wholesale support

Inside sales

Strong communication

Problem solving

CRM

ERP/order management

Prioritization

Sales targets

3PL exposure

Tools

CRM

ERP

NetSuite

Job description

Vivobarefoot is seeking a B2B Customer Operations Specialist to own the wholesale order journey for our accounts. You will manage inquiries and the full lifecycle, coordinating with warehouse, logistics, finance and sales to ensure on-time, in-full delivery.

Proficiency with CRM/ERP is required; you will prioritize in a fast-paced environment and drive reorder revenue through timely quotes. NetSuite experience is a plus as you support US wholesale operations in Austin.