B2B Customer Operations Specialist

Vivobarefoot; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Vivobarefoot is seeking a B2B Customer Operations Specialist to own the wholesale order journey for our accounts. You will manage inquiries and the full lifecycle, coordinating with warehouse, logistics, finance and sales to ensure on-time, in-full delivery.

Proficiency with CRM/ERP is required; you will prioritize in a fast-paced environment and drive reorder revenue through timely quotes. NetSuite experience is a plus as you support US wholesale operations in Austin.

Qualifications

• 1+ years experience in B2B customer service, wholesale support or inside sales.

Responsibilities

• Manage wholesale customer enquiries and the full order lifecycle - entry, changes, allocations, substitutions and ship-date confirmations
• Resolve order-to-cash issues and document actions in CRM/ERP
• Coordinate with warehouse/3PL, logistics, finance and sales to support on-time, in-full delivery
• Follow routing guides and compliance requirements to reduce chargebacks
• Qualify customer needs and recommend replenishment options and products
• Prepare quotes, follow up to close and convert service interactions into reorder revenue
• Run outbound campaigns for reorders, seasonal deadlines and lapsed accounts
• Manage the US NetSuite B2B CRM tool for US wholesale and Americas distributors
• Support weekly stock replenishment for owned retail

Skills

B2B customer service

Wholesale support

Inside sales

Strong communication

Problem solving

CRM

ERP/order management

Prioritization

Sales targets

3PL exposure

Tools

CRM

ERP

NetSuite

Job description

We have a core belief that our toxic, sedentary lifestyles are making humans, and the planet, sick. So, we're on a mission to change it.

Here at Vivobarefoot, we're looking for a B2B Customer Operations Specialist to join our wholesale team, owning the full order journey for our wholesale accounts and helping us serve our partners with the care and precision our mission deserves.

You'll keep things moving across the full order lifecycle, resolve issues before they become problems, and spot opportunities to grow the relationships you manage.

Austin, Texas

WHERE YOU'LL PLAY

• Manage wholesale customer enquiries and the full order lifecycle - entry, changes, allocations, substitutions and ship-date confirmations
• Resolve order-to-cash issues and document actions in CRM/ERP
• Coordinate with warehouse/3PL, logistics, finance and sales to support on-time, in-full delivery
• Follow routing guides and compliance requirements to reduce chargebacks
• Qualify customer needs and recommend replenishment options and products
• Prepare quotes, follow up to close and convert service interactions into reorder revenue
• Run outbound campaigns for reorders, seasonal deadlines and lapsed accounts
• Manage the US NetSuite B2B CRM tool for US wholesale and Americas distributors
• Support weekly stock replenishment for owned retail

ALL ABOUT YOU

• 1+ years experience in B2B customer service, wholesale support or inside sales
• Strong communication, follow-through and problem-solving skills
• Comfortable with CRM and ERP/order management
• Able to prioritise in a fast-paced environment
• Comfortable working towards sales and activity goals with a track record of delivering results
• Some exposure to wholesale operations, logistics or working with 3PL/shipping carriers is a plus

Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community.

Every opportunity for recruiting a new member of the Vivobarefoot family should be an opportunity for us to introduce fresh perspectives, talent and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, mental health illness, disability, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you!