B2B Customer Support Representative

Keeper Security, Inc.; Chicago (IL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) (Roth/Traditional)

Above-market annual bonuses

Job summary

Keeper Security, Inc. is looking for a passionate Customer Support Representative to join their B2B Support team. This position can be remote with a hybrid option for candidates in Chicago, IL. You'll handle customer requests via phone and email, ensuring a high standard of service and professionalism.

The ideal candidate will have technical support experience and strong communication skills to effectively assist customers. Join one of the fastest-growing cybersecurity companies and enjoy benefits like medical insurance, a generous PTO plan, and annual bonuses.

Qualifications

• 1+ years of experience in a technical support role.
• Experience with Google Docs and MS-Office tools.
• Proven history of maintaining professionalism with customers.

Responsibilities

• Answer customer calls, tickets, and chats regarding product issues.
• Collaborate with teams to stay informed on product updates.
• Maintain a high level of professionalism with clients.

Skills

Excellent communication skills

Problem-solving

Technical support experience

Ability to work independently

Education

Bachelor’s degree

Tools

Salesforce

Google Docs

MS-Office tools

Job description

Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best‑in‑class technical support to Keeper customers.

About the Job

As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real‑time assistance). The role requires a highly organized go‑getter and problem‑solver who seeks to enhance the customer experience by delivering accurate, quick, and professional assistance.

Responsibilities

• Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns.
• Consistently remain up‑to‑date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies.
• Know when to elevate more in‑depth issues to the Tier 2 team.
• Provide excellent B2B customer service and top‑notch support.
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them.

Requirements

• 1+ years of experience in a technical support role.
• Experience with Google Docs and MS‑Office tools.
• Excellent communication and presentation skills, both written and verbal.
• Ability to work independently and as part of a team in a fast‑paced, high‑growth environment.
• Proven history of maintaining a high level of professionalism with customers.

Preferred

• Bachelor’s degree.
• Salesforce experience.
• ServiceNow experience.
• Technical proficiency with smartphones, tablets, and computers.

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).
• Employer‑Paid Life Insurance & Employee/Spouse/Child Supplemental Life.
• Voluntary Short/Long Term Disability Insurance.
• 401(k) (Roth/Traditional).
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement, Jury Duty, etc.).
• Above‑market annual bonuses.

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E‑Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non‑Exempt