B2B Revenue & Customer Success Specialist

Rockford Systems LLC; Rockford (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits from day one

401K with employer match

Dental

Vision

PTO

Paid holidays

Life insurance

Employee Assistance Program

FSA/HSA

Short-term disability

Long-term disability

Job summary

Rockford Systems LLC is seeking an experienced Business Support Specialist to support multi‑divisional operations. This in-office role drives revenue, maintains customer relationships, and supports quality and safety-focused solutions.

Responsibilities include handling quotes, orders, and product information while collaborating with operations, purchasing, and accounting to ensure timely fulfillment. A strong emphasis on customer service and cross-selling opportunities is evident throughout the

Qualifications

• Demonstrate high level of collaborative and customer-facing skills.
• Excellent communication and interpersonal skills are essential.
• Must possess advanced analytical reasoning and proactive problem-solving abilities.

Responsibilities

• Serve as a trusted contact for customers via phone and email.
• Build and maintain customer relationships to drive repeat business.
• Generate and follow up on quotes, pricing, and sales orders.

Skills

Collaborative & customer-facing

Communication

Analytical reasoning

Problem-solving

Multi-tasking

Detail-oriented

Organized

Team player

Tools

Microsoft Office

Excel

CRM systems

ERP systems

Job description

Rockford Systems LLC is seeking an experienced Business Support Specialist to support multi‑divisional operations. This in-office role drives revenue, maintains customer relationships, and supports quality and safety-focused solutions.

Responsibilities include handling quotes, orders, and product information while collaborating with operations, purchasing, and accounting to ensure timely fulfillment. A strong emphasis on customer service and cross-selling opportunities is evident throughout the