Business Support Specialist

Rockford Systems LLC; Rockford (IL); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health benefits from day one

401K with employer match

Dental

Vision

PTO

Paid holidays

Life insurance

Employee Assistance Program

FSA/HSA

Short-term disability

Long-term disability

Zusammenfassung

Rockford Systems LLC is seeking an experienced Business Support Specialist to support multi‑divisional operations. This in-office role drives revenue, maintains customer relationships, and supports quality and safety-focused solutions.

Responsibilities include handling quotes, orders, and product information while collaborating with operations, purchasing, and accounting to ensure timely fulfillment. A strong emphasis on customer service and cross-selling opportunities is evident throughout the

Qualifikationen

• Demonstrate high level of collaborative and customer-facing skills.
• Excellent communication and interpersonal skills are essential.
• Must possess advanced analytical reasoning and proactive problem-solving abilities.

Aufgaben

• Serve as a trusted contact for customers via phone and email.
• Build and maintain customer relationships to drive repeat business.
• Generate and follow up on quotes, pricing, and sales orders.

Kenntnisse

Collaborative & customer-facing

Communication

Analytical reasoning

Problem-solving

Multi-tasking

Detail-oriented

Organized

Team player

Tools

Microsoft Office

Excel

CRM systems

ERP systems

Jobbeschreibung

Rockford Systems is seeking an experienced Business Support Specialist to support multi-divisional company operations. This role is fully in-office and plays a key role in driving revenue, maintaining customer relationships, and supporting our commitment to industry-leading quality and safety-focused solutions.RESPONSIBILITIES:Serve as a trusted point of contact for customers via phone and emailBuild and maintain strong customer relationships to drive repeat businessGenerate and follow up on quotes, pricing, and sales ordersSupport business development activities to include creating detailed outbound product, service, and project quotesIdentify upselling and cross-selling opportunitiesAccurately enter and manage orders in internal systemsCollaborate with operations, purchasing, and accounting to ensure timely fulfillmentBuild and Maintain knowledge of products, services, and applicable safety standardsProvide exemplary customer serviceOther duties as needed to meet business demandsEXPERIENCE AND SKILLS NEEDED· Must be able to demonstrate a high level of both collaborative and customer-facing skills· Able to work effectively, independently and as part of a team· Excellent communication and interpersonal skills· Must possess and display advanced analytical reasoning and proactive problem-solving skills· Adept in navigating through challenging tasks or situations· Skilled in managing multiple duties and prioritizing items requiring urgent attention· Detailed oriented, organized, and flexible· Willingness to learn and gain knowledge on products & services, processes, and systems usedREQUIREMENTS· Minimum of 5 years of engaged B2B experience· Strong communication, organizational, and customer service skills· Ability to manage multiple priorities in a fast‑paced environment· Proficiency with Microsoft Office, Excel and CRM or ERP systems· Safety knowledge is a plus, particularly in industrial or manufacturing environments· Strong attention to detail and follow‑through· Ability to work independently while contributing to a team environmentThis position reports to the Rockford office Monday- Friday 8am-5pm. We offer day one heatlh benefits, 401K with employer match and 100% vested up front, dental, vision, PTO, paid holdiays, Company-sponsored life insurance, Employee Assistance Program (EAP), Flexible spending account (FSA) and health savings account (HSA) options, Short-term and long-term disability coverageYou should be proficient in:Business-to-Consumer (B2C)ERP & MRP Systems