B2B Recovery Strategist for Restaurant Partners

inKind; Austin (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

inKind is seeking a Specialist, B2B Account Recovery to protect our restaurant financing portfolio and preserve key partnerships. You will own recovery efforts from outreach to resolution, negotiating with restaurant owners to balance cash recovery with long‑term relationships.

Reporting to the Senior Manager, B2B Account Recovery, you will work cross‑functionally with Legal, Finance, Operations, Sales, and Partner Success.

Qualifications

• 3–5 years of experience in B2B collections, commercial account recovery, credit, receivables management, or a similar client-facing financial role.
• Experience negotiating payment plans, settlements, or commercial resolutions.
• Strong understanding of commercial agreements and contractual obligations.
• Experience conducting financial negotiations with business owners or executive stakeholders.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.

Responsibilities

• Own a portfolio of restaurant partner accounts in default, driving recovery efforts from initial outreach through final resolution.
• Develop recovery strategies tailored to each partner's financial and operational circumstances.
• Maintain consistent communication with restaurant owners and operators while ensuring timely follow-up.
• Prioritize accounts based on financial exposure, contractual obligations, and business risk.
• Escalate complex or high-risk matters appropriately while independently managing day‑to‑day recovery activities.
• Lead negotiations with restaurant owners to resolve contractual defaults through payment plans, settlements, restructures, or other mutually beneficial solutions.
• Balance recovery objectives with maintaining positive long‑term relationships wherever possible.
• Conduct difficult financial conversations professionally, confidently, and respectfully.
• Document negotiated agreements and ensure commitments are accurately executed.
• Review executed agreements to identify contractual obligations and default triggers.
• Prepare and issue notices of default and other recovery documentation.
• Coordinate closely with Legal on escalated matters, litigation support, and enforcement activities.
• Prepare and maintain UCC‑1 financing statements and supporting documentation.
• Ensure recovery activities remain compliant with company policies and applicable regulations.

Skills

Negotiation

CRM proficiency

Financial negotiations

Communication

Tools

Salesforce

HubSpot

Job description

inKind is seeking a Specialist, B2B Account Recovery to protect our restaurant financing portfolio and preserve key partnerships. You will own recovery efforts from outreach to resolution, negotiating with restaurant owners to balance cash recovery with long‑term relationships.

Reporting to the Senior Manager, B2B Account Recovery, you will work cross‑functionally with Legal, Finance, Operations, Sales, and Partner Success.